Frequently Asked Questions

It is a condition of your black box insurance policy that your box is plugged in and working at all times. If you tamper with or unplug the box, your policy may be cancelled. You will be notified if this is the case.

What happens if my black box gets accidentally unplugged?

Your data is held securely. It is used to help provide feedback on your driving and create a driving score. This data will be shared with our partners who manage claims and your insurer to prevent fraud as well as help provide the best possible renewal quote at the end of your policy.

We will not release your data to the police or to any civil authorities, unless we suspect fraud or attempted fraud, or if we are required to do so by law or court order.

What data is collected by my black box?

Endsleigh Loop Privacy Policy

If you purchase a new car, you can easily update this on your black box insurance policy. You’ll need to call us on 0333 230 9277 to let us know.

Once your policy’s updated, you can either remove the self-fit black box from your old car yourself and plug it into your new car, or we can arrange for a new fitted black box to be professionally installed at an additional cost.

How do I fit a self-fit black box?

You can drive straight away from the ‘policy effective’ date on your policy documents. Your self-fit black box will be sent as soon as your insurance policy starts. Once it arrives, you’ll need to have the black box up and running straight away to avoid cancellation of your policy. In the case of the professionally fitted black box, an installation appointment will need to be set at your earliest convenience.

What do I do if my black box hasn’t been delivered?

As the black box uses GPS technology we can help the police with locating the car. If your car is stolen call us on 0333 230 9277 as soon as you have your Crime Reference Number.

Your cover requires you to have your black box fitted and working at all times for the entire duration of your policy. Even if you’re not driving your car for long periods of time, we still need your black box to be connected.

The black box is about the size of a smartphone and is fitted out of sight in your car, usually behind the dashboard.

How do I fit a self-fit black box?

Once your black box is fitted and we receive your signal you will be sent an email with information on how to register your online account called “My Account”.

You’ll also be provided with information via the Endsleigh Loop app. This is where your driving score will be displayed as well as feedback on your driving behaviour.

What data will be collected by my black box?

Who can access my black box data?

Our useful tool will help you locate the OBD (on board diagnostics) port in your car. Once you have located the port you simply plug it in and you’re ready to go. Click here to find your car’s OBD port.

I can’t get my self-fit black box to fit.

Your black box must be fitted within the first 10 days of the policy starting - but don't worry, you're insured from day one.

Fitting can take place Monday to Friday between 9am and 5.30pm, and on Saturdays between 9am and 12pm. We’re happy to come to your home, college, work or anywhere else that’s good for you in mainland Britain or Northern Ireland.  And if you aren’t available for the fitting we’re happy to meet someone else there - just make sure that you leave all your documents and keys with them so the engineer can access your vehicle.