The Direct Debit Guarantee
When you opt to pay monthly for your Endsleigh insurance, your Direct Debit payments will be collected by our third party finance provider, Premium Credit Limited. To learn more, read our monthly payments information sheet.
This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Premium Credit Limited will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Premium Credit Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Premium Credit Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Premium Credit Limited asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Premium Credit Limited.