Claim centre
Need to make a claim or talk to us about a claim?
Commercial Lines
Commercial Lines
Phone number: 0800 012 345
Opening hours: 7 days a week, 24 hours a day
Phone number: 0333 000 7862
Opening times: 7 days a week, 24 hours a day
Make a claim
Contact us to make a claim:
Call: 0333 234 1663
Opening hours are Monday to Friday: 9am-5pm, closed on bank holidays.
or
Complete our online claim form
or
Email us
All claim forms and emails will be responded to within two working days.
If you have an emergency, please contact your insurer directly:
Zurich Municipal 24hr emergency claim line
Call: 0800 028 0336
Ecclesiastical 24hr Emergency claim line
Call: 0345 603 8381
Aviva 24hr Emergency claim line
Call: 0800 015 1498
Need help?
View our claims guides for information on how to make a claim:
Make a claim
QBE SME motor claims
Call: 0800 389 1708 Option 3 (24hrs)
Windscreen Claims: Call: 0800 389 1708 (24hrs)
Email: newclaim.motor@uk.qbe.com
Zurich Municipal motor claims
Call: 0800 055 6767 (24hrs)
Windscreen Claims: National Windscreens: 0800 622 122
Email (new claims): zmnewmotorclaims@uk.zurich.com
Email (existing claims): municipalmotorclaims@uk.zurich.com
Online claim form: https://www.zurich.co.uk/municipal/make-a-claim/motor-insurance-claim
First underwriting motor claims
Website / Online Claims Portal: https://www.firstuw.com/claims/
Call: 0333 305 8120 (24hr)
Email - New Claims: fulnewclaims@aaconline.co.uk
Email - Existing Claims: fulclaims@aaconline.co.uk
Need help?
View our motor claims guide for information on how to make a claim. If you have any further questions, please contact our Endsleigh team:
Call: 0333 234 1663
Our opening hours are Monday to Friday: 9am-5pm, closed on bank holidays
Email: schoolsclaims@endsleigh.co.uk
Make a claim
Zurich Municipal School Journey Travel Claims
All Claims
Claims Call: 0800 783 0692 (Mon – Fri 9 to 5)
Claims Email: birminghamcasualtyclaims@uk.zurich.com
24hr travel assistance whilst on a trip
Call: 01489 868 888 (7 days a week)
AIG Travel Claims
Personal property or money claims
Call: 0844 892 0319 (UK) +44 (0) 207 359 3433 (overseas) - (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: lifelinebaggageclaims@aig.com
All other AIG travel claims
Call: 0345 602 9429 (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: claimsuk@aig.com
24hr travel assistance whilst on a trip
Phone: 01273 552 922 (7 days a week)
Chubb European Group SE Travel Claims
Website / Online Claims Portal: www.chubbclaims.co.uk
Call: 0345 841 0059 (UK Only)
International: +44 (0)141 285 2999
Email: claims@chubb.com
Need help?
View our travel claims guide for information on how to make a claim. If you have any further questions, please contact our Endsleigh team:
Call: 0333 234 1663
Our opening hours are Monday to Friday: 9am-5pm, closed on bank holidays
Phone number: 0800 923 4042
Opening times:
Monday to Friday: 9am to 5.30pm
Saturday & Sunday: Closed
For motor claims:
QBE
Please contact 0800 389 1708 and select the relevant option for breakdown, windscreen or claim
Zurich
Please call 0800 302 9055
For Directors and Officers claims:
Legal advice
Call 0800 955 6111 or email
Non crisis claims
Emergency or crisis
Call 0800 955 6222
For all other claims and queries:
Contact the Endsleigh insurance team by calling 0333 234 1388 or email us
Make a claim with Zurich
Property Claims - 0800 028 0336
Liability Claims - 0800 876 6984
Motor:
- New Claims - 0800 916 8872
- Customer Damage - 0800 232 1913
- Liability Team - 0800 169 5772
Legal Expenses- 0117 934 2116
Make a claim with All Broker Services Ltd
General Breakdown cover - 03333 058 120
Make a claim with Ansvar
All Lines - 0345 606 0431
Make a claim with Covea
Endsleigh Charity Combined - 0333 130 4504
Make a claim with Ecclesiastical
All Lines - 0345 603 8381
Make a claim with Hiscox
Endsleigh Charity Combined - 0800 711 7156
Make a claim with QBE
Fleet Rated Commercial Motor - 01245 272 700
Make a claim with Sportscover UK Ltd
Commercial Combined - 0207 74444 1780
If you need to make a claim, please refer to your policy documents or contact your Account Manager for support.
Make a claim with Aviva
Combined Business Travel, Personal Accident and Sickness - 0800 015 1498
Make a claim with Hiscox
Commercial Lines - 0124 527 2700
Make a claim with QBE
Fleet Rated Commercial Motor - 0124 527 2700
Make a claim with Zurich Spa
Commercial Lines - 0800 302 9055
Make a claim with Zurich Broker
Commercial Lines - 0800 302 9055
If you need to make a claim, please refer to your policy documents or contact your Account Manager for support.
Make a claim
Zurich Municipal School Journey Travel Claims
All Claims
Claims Call: 0800 783 0692 (Mon – Fri 9 to 5)
Claims Email: birminghamcasualtyclaims@uk.zurich.com
24hr travel assistance whilst on a trip
Call: 01489 868 888 (7 days a week)
AIG Travel Claims
Personal property or money claims
Call: 0844 892 0319 (UK) +44 (0) 207 359 3433 (overseas) - (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: lifelinebaggageclaims@aig.com
All other AIG travel claims
Call: 0345 602 9429 (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: claimsuk@aig.com
24hr travel assistance whilst on a trip
Phone: 01273 552 922 (7 days a week)
Chubb European Group SE Travel Claims
Website / Online Claims Portal: www.chubbclaims.co.uk
Call: 0345 841 0059 (UK Only)
International: +44 (0)141 285 2999
Email: claims@chubb.com
Need help?
View our travel claims guide for information on how to make a claim. If you have any further questions, please contact our Endsleigh team:
Call: 0333 234 1663
Our opening hours are Monday to Friday: 9am-5pm, closed on bank holidays
Email: schoolsclaims@endsleigh.co.uk
Landlord
Policy numbers starting with LA1
Commercial Lines
Commercial Lines
Policies underwritten by Aviva
Phone number: 0800 012 345
Opening hours: 7 days a week, 24 hours a day
Landlords home emergency claims
Phone number: 0333 000 7862
Opening times: 7 days a week, 24 hours a day
Education
Independent schools - Commercial
Make a claim
Contact us to make a claim:
Call: 0333 234 1663
Opening hours are Monday to Friday: 9am-5pm, closed on bank holidays.
or
Complete our online claim form
or
Email us
All claim forms and emails will be responded to within two working days.
If you have an emergency, please contact your insurer directly:
Zurich Municipal 24hr emergency claim line
Call: 0800 028 0336
Ecclesiastical 24hr Emergency claim line
Call: 0345 603 8381
Aviva 24hr Emergency claim line
Call: 0800 015 1498
Need help?
View our claims guides for information on how to make a claim:
Independent schools - Motor
Make a claim
QBE SME motor claims
Call: 0800 389 1708 Option 3 (24hrs)
Windscreen Claims: Call: 0800 389 1708 (24hrs)
Email: newclaim.motor@uk.qbe.com
Zurich Municipal motor claims
Call: 0800 055 6767 (24hrs)
Windscreen Claims: National Windscreens: 0800 622 122
Email (new claims): zmnewmotorclaims@uk.zurich.com
Email (existing claims): municipalmotorclaims@uk.zurich.com
Online claim form: https://www.zurich.co.uk/municipal/make-a-claim/motor-insurance-claim
First underwriting motor claims
Website / Online Claims Portal: https://www.firstuw.com/claims/
Call: 0333 305 8120 (24hr)
Email - New Claims: fulnewclaims@aaconline.co.uk
Email - Existing Claims: fulclaims@aaconline.co.uk
Need help?
View our motor claims guide for information on how to make a claim. If you have any further questions, please contact our Endsleigh team:
Call: 0333 234 1663
Our opening hours are Monday to Friday: 9am-5pm, closed on bank holidays
Email: schoolsclaims@endsleigh.co.uk
Independent schools - Travel
Make a claim
Zurich Municipal School Journey Travel Claims
All Claims
Claims Call: 0800 783 0692 (Mon – Fri 9 to 5)
Claims Email: birminghamcasualtyclaims@uk.zurich.com
24hr travel assistance whilst on a trip
Call: 01489 868 888 (7 days a week)
AIG Travel Claims
Personal property or money claims
Call: 0844 892 0319 (UK) +44 (0) 207 359 3433 (overseas) - (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: lifelinebaggageclaims@aig.com
All other AIG travel claims
Call: 0345 602 9429 (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: claimsuk@aig.com
24hr travel assistance whilst on a trip
Phone: 01273 552 922 (7 days a week)
Chubb European Group SE Travel Claims
Website / Online Claims Portal: www.chubbclaims.co.uk
Call: 0345 841 0059 (UK Only)
International: +44 (0)141 285 2999
Email: claims@chubb.com
Need help?
View our travel claims guide for information on how to make a claim. If you have any further questions, please contact our Endsleigh team:
Call: 0333 234 1663
Our opening hours are Monday to Friday: 9am-5pm, closed on bank holidays
Independent schools - Pupils
Pupils’ possessions
Phone number: 0333 234 1105
Opening times/out of hours provision:
Monday & Tuesday: 8am – 6pm,
Wednesday & Thursday & Friday: 9am – 5pm
Saturday: 8am – 4pm
Personal accident
Phone number: 0333 234 1105
Opening times/out of hours provision:
Monday & Tuesday: 8am – 6pm,
Wednesday & Thursday & Friday: 9am – 5pm
Saturday: 8am – 4pm
International pupils
Phone number: 0333 234 1105
Opening times/out of hours provision:
Monday & Tuesday: 8am – 6pm,
Wednesday & Thursday & Friday: 9am – 5pm
Saturday: 8am – 4pm
International pupils medical assistance
Phone number: 01243 621 058
Opening times: Every day, 24 hours
Group student contents insurance - Policies beginning with HH
Phone number: 0800 923 4042
Opening times:
Monday to Friday: 9am to 5.30pm
Saturday & Sunday: Closed
Student Unions
For motor claims:
QBE
Please contact 0800 389 1708 and select the relevant option for breakdown, windscreen or claim
Zurich
Please call 0800 302 9055
For Directors and Officers claims:
Legal advice
Call 0800 955 6111 or email
Non crisis claims
Emergency or crisis
Call 0800 955 6222
For all other claims and queries:
Contact the Endsleigh insurance team by calling 0333 234 1388 or email us
Charity, sport & not-for-profit
Zurich
Make a claim with Zurich
Property Claims - 0800 028 0336
Liability Claims - 0800 876 6984
Motor:
- New Claims - 0800 916 8872
- Customer Damage - 0800 232 1913
- Liability Team - 0800 169 5772
Legal Expenses- 0117 934 2116
All Broker Services Ltd
Make a claim with All Broker Services Ltd
General Breakdown cover - 03333 058 120
Ansvar
Make a claim with Ansvar
All Lines - 0345 606 0431
Covea
Make a claim with Covea
Endsleigh Charity Combined - 0333 130 4504
Ecclesiastical
Make a claim with Ecclesiastical
All Lines - 0345 603 8381
Hiscox
Make a claim with Hiscox
Endsleigh Charity Combined - 0800 711 7156
QBE
Make a claim with QBE
Fleet Rated Commercial Motor - 01245 272 700
Sportscover UK Ltd
Make a claim with Sportscover UK Ltd
Commercial Combined - 0207 74444 1780
Other insurer
If you need to make a claim, please refer to your policy documents or contact your Account Manager for support.
Commercial
Aviva
Make a claim with Aviva
Combined Business Travel, Personal Accident and Sickness - 0800 015 1498
Hiscox
Make a claim with Hiscox
Commercial Lines - 0124 527 2700
QBE
Make a claim with QBE
Fleet Rated Commercial Motor - 0124 527 2700
Zurich Spa
Make a claim with Zurich Spa
Commercial Lines - 0800 302 9055
Zurich Broker
Make a claim with Zurich Broker
Commercial Lines - 0800 302 9055
Other insurer
If you need to make a claim, please refer to your policy documents or contact your Account Manager for support.
Travel
Travel policy number starting with BN9, IL9, IS9, KL9, NG9, NS9, SG9, UL9, BY9, PM9, BG9, RE9, BI9, CR9, BS9 and HA9
Travel policy number starting with GY9, MT9, SA9 or SL9
Non-urgent claims
For all non-urgent claims, please use our online claims facility.
Independent schools
Make a claim
Zurich Municipal School Journey Travel Claims
All Claims
Claims Call: 0800 783 0692 (Mon – Fri 9 to 5)
Claims Email: birminghamcasualtyclaims@uk.zurich.com
24hr travel assistance whilst on a trip
Call: 01489 868 888 (7 days a week)
AIG Travel Claims
Personal property or money claims
Call: 0844 892 0319 (UK) +44 (0) 207 359 3433 (overseas) - (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: lifelinebaggageclaims@aig.com
All other AIG travel claims
Call: 0345 602 9429 (Mon-Fri 9am to 5pm - excluding bank holidays)
Claims Email: claimsuk@aig.com
24hr travel assistance whilst on a trip
Phone: 01273 552 922 (7 days a week)
Chubb European Group SE Travel Claims
Website / Online Claims Portal: www.chubbclaims.co.uk
Call: 0345 841 0059 (UK Only)
International: +44 (0)141 285 2999
Email: claims@chubb.com
Need help?
View our travel claims guide for information on how to make a claim. If you have any further questions, please contact our Endsleigh team:
Call: 0333 234 1663
Our opening hours are Monday to Friday: 9am-5pm, closed on bank holidays
Email: schoolsclaims@endsleigh.co.uk