IMPORTANT - CORONAVIRUS UPDATE


Our insurers have informed us that their Claims Departments are open as normal. However, under the current circumstances, the majority of their teams will be are working from home and possibly with reduced numbers depending on whether people have been affected by coronavirus.

This means that call wait times and claim settlement times may be slightly longer than normal.

Please be assured that we and our insurers will still do everything we can to help.

If your call is non-essential, it would be helpful if you could review our FAQs before calling to keep wait times to a minimum.

You can find the claim numbers and opening hours for your policy below.

Please read our full coronavirus update for information about our opening hours, making claims and accessing your policy documents online here. 

Motor (new claims notification)
open

Incident line - comprehensive cover

0333 234 1662

Every day, 24 hours

Incident line - third party, fire & theft cover

0333 234 1663

Every day, 24 hours

Excess protect policies - effective on or after 01.07.18

Claimez - Scheme code '20331'

Excess protect policies - effective on or after 30.08.18

Claimez - Scheme Code '20143'

Breakdown cover

0330 159 0245

Every day, 24 hours

All policies (Auto windscreens)

0333 234 1667

Motor (update on existing claims)
open

Existing claims if your policy number starts with ABC

0800 028 9655

Mon-Fri: 9am to 5:30pm Sat-Sun: Closed

Existing claims if your policy number starts ACP, CIN, COR or NUS

0307 608 7012

Mon to Fri 9.00am to 5.00pm Sat-Sun: Closed

Existing claims if your policy number starts with AXA or AXB

0345 608 0230

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Sun: Closed

Existing claims if your policy number starts with BIG, GDMSA, GMA, GMG, GMS, GMT, NMF, SRQ, SRY, ZNA, ZNB, ZNC or ZNT

0345 122 3018

Every day, 24 hours

Existing claims if your policy number starts with HYC, HYT or 703

0800 633 5430

Mon-Fri: 9am to 5:30pm Sat-Sun: Closed

Existing claims if your policy number starts with BPF, BPN, RGR, ROY, RPR or RSU

0330 100 7800

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with XXA or XXQ

01273 741 900

Mon-Fri: 8am to 6pm Sat-Sun: Closed

Existing claims if your policy number starts with 468

0345 608 0230

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with 631

01422 286 199

Mon-Fri: 8:30am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with W8 or PMC

0345 122 3018

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with SBC, SYT or 12171

0330 024 8000

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with SFP, TUC, ZSS or ZSZ

0800 923 4225

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Existing claims if your policy number starts with T333 or ZHR0

0344 873 8183

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing policy if your policy number starts with NMC

0345 307 8579

Mon - Fri: 9am to 5pm Sat - Sun: Closed

Existing claims if your policy number starts with anything else

0800 923 4225

Mon-Fri: 9am to 5:30pm Sat-Sun: Closed

Home buildings and contents claims
open

All claims for mobile phones (except AX4)

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Mobile phone claims if your policy starts AX4

0330 024 8087

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Bank holidays: 9am to 4pm

Policy numbers starting with AX1, AX2 or 468

0330 024 6842

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with AZ1, CN1, CN2 or CN3

0345 073 1117

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with AX3

0330 024 8087

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with DG1

0344 412 4259

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with EIS

0330 102 6796

Mon - Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with EC6, FL1, GE1, NU1, RE1, RE2, TS4, ZP2 or ZU1

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Policy numbers starting with EL4 or EL6

0345 603 8381

Mon-Fri: 8am to 6pm

Policy numbers starting with FT1, FT2, FT4, GN1, GN2, GN4, KT1 or KT2

0345 165 0933

Every day

24 hours

Policy numbers starting with LG3, LG5 or FAR

0370 900 5565

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with RA1, RA2 or RA3

0330 102 4010

Mon-Fri: 8am to 6pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with SSE

0800 0327 327

Mon - Fri: 9am to 5pm

Sat - Sun: Closed

Policy numbers starting with ST1 or ST2

0330 123 5748

Mon - Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with 898

0330 024 2255

Mon - Fri: 8am to 6pm

Sat: 8.30am - 1pm, Sun: Closed

Policy numbers starting with 515

0800 028 1136

Mon - Fri: 8am to 6.30pm

Sat: 8am - 4pm, Sun: Closed

Policy numbers starting with FARBF

0345 2700088

Mon - Fri: 8am to 8pm

Sat: 9am - 5pm, Sun: Closed

Policy numbers starting with 196

08000 12345

Mon - Fri: 9am to 5pm

Sat-Sun: Closed

Gadget and possessions claims
open

Policy numbers starting with AX4

0330 024 8087

Mon - Fri: 8am to 8pm Sat: 9am - 5pm Bank holidays: 9am - 4pm

Policy numbers starting with MP1, PZ1, PZ2 or SG3

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Policies purchased from Endsleigh on campus (4 digit reference numbers)

0800 923 4042

Mon-Fri: 8am to 8pm Sat: 9am to 5pm

Bank holidays: 9am to 4pm

Claims for Room Key Cover

0845 303 4025

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Travel claims
open

If your travel policy starts with BN9, IL9, IS9, KL9, NG9, NS9, SG9 or UL9 please use the following numbers:

Travel claims

01202 038 946

Mon-Fri: 8am to 8pm Sat: 8am to 4pm

Medical assistance

01243 621 058

Every day

24 hours

If your travel policy starts with GY9, MT9, SA9 or SL9 please use the following details:

Travel claims

Mon – Fri: 9am to 5pm Sat-Sun: Closed

Medical assistance

+44(0)203 126 4114

Every day

24 hours

Landlord claims
open

Policy numbers starting with LA1

0345 165 0933

Every day, 24 hours

Policy numbers starting with LE1 (Mon-Fri: 8am to 6pm)

0345 603 8381

Policy numbers starting with LG6

0370 900 5565

Mon-Fri: 8am to 8pm Sat: 9am to 5pm

Policy numbers starting with LX1

0330 024 6842

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Sun: Closed

Policy numbers starting with EL2, EL3, EL7, LZ1, TS3, TS7

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Independent schools claims
open

Pupils’ possessions - Policy numbers starting with IN1

01202 038 946

Mon-Fri: 8am to 8pm Sat: 8am to 4pm

Personal accident - Policy numbers starting with IN1

01202 038 946

Mon-Fri: 8am to 8pm Sat: 8am to 4pm

International pupils

01202 038 946

Mon-Fri: 8am to 8pm Sat: 8am to 4pm

International pupils medical assistance

01243 621 058

Every day

24 hours

Home emergency claims
open

Executive Home Emergency Claims

0330 303 1475

Every day

24 hours

Home or Possessions Home Emergency Claims

0333 000 7916

Every day

24 hours

Landlords Home Emergency Claims

0333 000 7862

Every day

24 hours

Emergency boiler breakdown

0330 303 1963

Every day

24 hours

Windscreen claims
open

All policies

0333 234 1667

Auto windscreens

Student block halls (new claims notifications)
open

All new claims

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Legal expenses claims
open

Landlords Legal Expenses

0117 917 1698

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Landlords Legal Advice

0333 000 2081

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Motor Legal Expenses or Legal Advice

0333 234 1665

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Legal Expenses or Legal Advice for all other policies

0117 933 0656

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

KeyCare cover
open

KeyCare

0345 303 4025

Every day

24 hours

Need to contact us?

Our friendly team are ready to talk to you:

Monday-Friday, 8am-6pm, Sat: 9am-5pm