Students & Education Student

Claim centre

Need to get in touch with us about a new or existing claim? You can find the claims contact numbers for our various products and services listed below. Need to speak to us about something else? Contact us or retrieve a quote below.

Retrieve quote

Motor (new claims notification)

open

Incident line - comprehensive cover

0333 234 1662

Every day, 24 hours

Incident line - third party, fire & theft cover

0333 234 1663

Every day, 24 hours

Excess protect policies - effective on or after 01.07.18

Claimez - Scheme code '20331'

Claim form

Excess protect policies - effective on or after 30.08.18

Claimez - Scheme Code '20143'

Claim form

Breakdown cover

0330 159 0245

Every day, 24 hours

All policies (Auto windscreens)

0333 234 1667

Claim online

Motor (update on existing claims)

open

Existing claims if your policy number starts with ABC

0800 028 9655

Mon-Fri: 9am to 5:30pm Sat-Sun: Closed

Existing claims if your policy number starts ACP, CIN, COR or NUS

0307 608 7012

Mon to Fri 9.00am to 5.00pm Sat-Sun: Closed

Existing claims if your policy number starts with AXA or AXB

0345 608 0230

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Sun: Closed

Existing claims if your policy number starts with BIG, GMA, GMG, GMS, GMT, NMF, SRQ, SRY, ZNA, ZNB, ZNC or ZNT

0345 122 3018

Every day, 24 hours

Existing claims if your policy number starts with HYC, HYT or 703

0800 633 5430

Mon-Fri: 9am to 5:30pm Sat-Sun: Closed

Existing claims if your policy number starts with BPF, BPN, RGR, ROY, RPR or RSU

0330 100 7800

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with XXA or XXQ

01273 741 900

Mon-Fri: 8am to 6pm Sat-Sun: Closed

Existing claims if your policy number starts with 468

0345 608 0230

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with 631

01422 286 199

Mon-Fri: 8:30am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with W8 or PMC

0345 122 3018

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with SBC, SYT or 12171

0330 024 8000

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing claims if your policy number starts with SFP, ZSS or ZSZ

0800 923 4225

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Existing claims if your policy number starts with ZHR0

0344 837 8183

Mon-Fri: 9am to 5pm Sat-Sun: Closed

Existing policy if your policy number starts with NMC

0345 307 8579

Mon - Fri: 9am to 5pm Sat - Sun: Closed

Existing claims if your policy number starts with anything else

0333 234 1599

Mon-Fri: 9am to 5:30pm Sat-Sun: Closed

Home buildings and contents claims

open

All claims for mobile phones (except AX4)

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Claim form

Mobile phone claims if your policy starts AX4

0330 024 8087

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Bank holidays: 9am to 4pm

Claim form

Policy numbers starting with AX1 or AX2

0330 024 6842

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with AZ1, CN1, CN2 or CN3

0345 073 1117

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with AX3

0330 024 8087

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with DG1

0344 412 4259

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with EL4 or EL6

0345 603 8381

Mon-Fri: 8am to 6pm

Or by email (EL policies only)

Policy numbers starting with EC6, FL1, GE1, NU1, RE1, RE2, TS4, ZP2 or ZU1

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Claim form

Policy numbers starting with FT1, FT2, FT4, GN1, GN2, GN4, KT1 or KT2

0345 165 0933

Every day

24 hours

Policy numbers starting with LG3 or LG5

0370 900 5565

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with RA1, RA2 or RA3

0330 102 4010

Mon-Fri: 8am to 6pm

Sat: 9am to 5pm Sun: Closed

Policy numbers starting with ST1 or ST2

0330 123 5748

Mon - Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with EIS

0330 102 6796

Mon - Fri: 9am to 5pm

Sat-Sun: Closed

Gadget and Possessions claims

open

Policy numbers starting with AX4

0330 024 8087

Mon - Fri: 8am to 8pm Sat: 9am - 5pm Bank holidays: 9am - 4pm

Claim form

Policy numbers starting with MP1, PZ1, PZ2 or SG3

0800 923 4042

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Bank holidays: 9am to 4pm

Claim form

Policies purchased from Endsleigh on campus (4 digit reference numbers)

0800 923 4042

Mon-Fri: 8am to 8pm Sat: 9am to 5pm

Bank holidays: 9am to 4pm

Claims for Room Key Cover

0845 303 4025

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Travel claims

open

If your travel policy starts with BN9, IL9, IS9, KL9, NG9, NS9, SG9 or UL9 please use the following numbers:

Travel claims

01202 038 946

Mon-Fri: 8am to 8pm Sat: 8am to 4pm

Claim online

Medical assistance

01243 621 058

Every day

24 hours

If your travel policy starts with GY9, MT9, SA9 or SL9 please use the following numbers:

Travel claims

03300 584 120

Mon – Fri: 9am to 5pm Sat-Sun: Closed

Claim online

Medical assistance

+44(0)203 126 4114

Every day

24 hours

Landlord claims

open

Policy numbers starting with LA1

0345 165 0933

Every day, 24 hours

Claim form

Policy numbers starting with LE1 (Mon-Fri: 8am to 6pm)

0345 603 8381

Or by email (LE1 policies only)

Claim form

Policy numbers starting with LG6

0370 900 5565

Mon-Fri: 8am to 8pm Sat: 9am to 5pm

Claim form

Policy numbers starting with LX1

0330 024 6842

Mon-Fri: 8am to 8pm Sat: 9am to 5pm Sun: Closed

Claim form

Policy numbers starting with EL2, EL3, EL7, LZ1, TS3, TS7

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Claim form

Home emergency claims

open

Executive Home Emergency Claims

0330 303 1475

Every day

24 hours

Home or Possessions Home Emergency Claims

0333 000 7916

Every day

24 hours

Landlords Home Emergency Claims

0333 000 7862

Every day

24 hours

Emergency boiler breakdown

0330 303 1963

Every day

24 hours

Windscreen claims

open

All policies

0333 234 1667

Auto windscreens

Claim online

Student block halls (new claims notifications)

open

All new claims

0800 923 4042

Mon-Fri: 9am to 5.30pm Sat-Sun: Closed

Claim form

Legal expenses claims

open

Landlords Legal Expenses

0117 917 1698

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Landlords Legal Advice

0333 000 2081

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Motor Legal Expenses or Legal Advice

0333 234 1665

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Legal Expenses or Legal Advice for all other policies

0117 933 0656

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

KeyCare cover

open

KeyCare

0345 303 4025

Every day

24 hours

Need to contact us?

Our friendly team are ready to talk to you:

Monday-Friday, 8am-6pm, Sat: 9am-5pm

Arrange a call

More information