Incident line - comprehensive cover 0333 234 1662 Everyday, 24 hours  
Incident line - third party, fire & theft cover 0333 234 1663 Everyday, 24 hours  
Legal advice helpline 0333 234 1665 Every day, 24 hours  
RAC breakdown cover 0333 202 1867 Everyday, 24 hours  
Excess protect policies - effective on or after 22.07.15 Claimez - Scheme code '20143' Claim online »
Excess protect policies - effective on or after 01.06.14 Claimez - Scheme Code '20089' Claim online »
Excess protect policies - effective on or after 01.06.13 Claimez - scheme code "10002" Claim online »
Existing claims if your policy number starts with ABC 0800 028 9655 Mon-Fri: 9am to 5:30pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with HYC, HYT or 703 0800 633 5430 Mon-Fri: 9am to 5:30pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with XXA or XXQ 01273 741 900 Mon-Fri: 8am to 6pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with 468 0345 608 0230 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with 631 01422 286 199 Mon-Fri: 8:30am to 5pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with W8 or PMC 0345 122 3018 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with SBC, SYT or 12171 0330 024 8000 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
 
Existing claims if your policy number starts with anything else 0333 234 1599 Mon-Fri: 9am to 5:30pm
Sat-Sun: Closed
 
Contents policies 0333 234 1688 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
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Buildings policies 0333 234 1688 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Claim online »
Bike and musical instrument policies 0333 234 1688 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Claim online »
Key care 0345 303 4025 Everyday 24 hours  
Existing buildings or contents claims if your policy starts DG1 0330 102 8747 Mon-Fri: 9am to 5:30pm
Sat-Sun: Closed
 
Home emergency 0333 000 7916 Every day, 24 hours  
Home emergency if your policy number starts ST1 or ST2 (for policies purchased or renewed with a cover date prior to August 26th 2017) 0330 134 8162 Every day, 24 hours  
Home emergency if your policy number starts ST1 or ST2 (for policies renewed with a cover date of 26th August 2017 and onwards) 0330 303 1475 Every day, 24 hours  
Possessions, gadget, student, bike & musical instrument policies 0333 234 1688 Mon-Fri: 9am to 5pm
Sat-Sun: Closed
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If your travel policy is underwritten by Zurich, please use the following numbers:  
Travel claims 0333 234 1691 / +44(0)1242 217 301 Mon – Fri: 9am to 5pm
Sat-Sun: Closed
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Medical Assistance 01243 621 058 Every day, 24 hours  
Legal Expenses 0333 234 1691 Mon-Fri 9am-5pm
Sat-Sun: Closed
 
If your travel policy is underwritten by AXA or Inter Partner Assistance, please use the following numbers:  
Travel claims 0333 234 1692 / +44(0)1242 866 607 Mon – Fri: 9am to 5pm
Sat-Sun: Closed
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Medical Assistance 0203 126 4114 / 0203 060 9671 Mon – Fri: 9am to 5.30pm
Sat-Sun: Closed
 
Legal Expenses 0370 350 5716 Every day, 24 hours  
If it is not clear who the underwriter is, please use the following:  
Travel claims 0333 234 1693 / +44(0)1242 217 302 Mon – Fri: 9am to 5pm
Sat-Sun: Closed
Claim online »
Contents policies 0333 234 1688 / +44(0)1242 217 040 Mon–Fri: 9am to 5pm
Sat-Sun: Closed
Claim online »
Buildings policies 0333 234 1688 / +44(0)1242 217 040 Mon–Fri: 9am to 5pm
Sat-Sun: Closed
Claim online »
If your policy begins with:  
ABC / AXB / GMG / GMS / HYC / KNO / SBC / SFP / TEP / TUC / ZNA / ZNC / ZSS / ZSZ / 468 / 12171 0333 234 1667 National Windscreens Claim online »
631 0330 024 2270 Covea Glassline  
GDMS/PMC/W8/X... 0800 174 764 Ageas Glassline  
703 0800 678 1010 Highway Glassline