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Claim centre

Need to get in touch with us about a new or existing claim? You can find the claims contact numbers for our various products and services listed below. Need to speak to us about something else? Contact us or retrieve a quote below.

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Motor (new claims notification)
open
Incident line - comprehensive cover
0333 234 1662
Every day, 24 hours
Incident line - third party, fire & theft cover
0333 234 1663
Every day, 24 hours
Excess protect policies - effective on or after 01.07.18
Claimez - Scheme code '20331'
Excess protect policies - effective on or after 30.08.18
Claimez - Scheme Code '20143'
Breakdown cover
0330 159 0245
Every day, 24 hours
Motor (update on existing claims)
open
Existing claims if your policy number starts with ABC
0800 028 9655
Mon-Fri: 9am to 5:30pm Sat-Sun: Closed
Existing claims if your policy number starts ACP, CIN, COR or NUS
0307 608 7012
Mon to Fri 9.00am to 5.00pm Sat-Sun: Closed
Existing claims if your policy number starts with AXA or AXB
0345 608 0230
Mon-Fri: 8am to 8pm Sat: 9am to 5pm Sun: Closed
Existing claims if your policy number starts with BIG, GMA, GMG, GMS, GMT, NMF, SRQ, SRY, ZNA, ZNB, ZNC or ZNT
0345 122 3018
Every day, 24 hours
Existing claims if your policy number starts with BIG, GMA, GMG, GMS, GMT, NMF, SRQ, SRY, ZNA, ZNB, ZNC or ZNT
0345 122 3018
Every day, 24 hours
Existing claims if your policy number starts with HYC, HYT or 703
0800 633 5430
Mon-Fri: 9am to 5:30pm Sat-Sun: Closed
Existing claims if your policy number starts with BPF, BPN, RGR, ROY, RPR or RSU
0330 100 7800
Mon-Fri: 9am to 5pm Sat-Sun: Closed
Existing claims if your policy number starts with XXA or XXQ
01273 741 900
Mon-Fri: 8am to 6pm Sat-Sun: Closed
Existing claims if your policy number starts with 468
0345 608 0230
Mon-Fri: 9am to 5pm Sat-Sun: Closed
Existing claims if your policy number starts with 631
01422 286 199
Mon-Fri: 8:30am to 5pm Sat-Sun: Closed
Existing claims if your policy number starts with W8 or PMC
0345 122 3018
Mon-Fri: 9am to 5pm Sat-Sun: Closed
Existing claims if your policy number starts with SBC, SYT or 12171
0330 024 8000
Mon-Fri: 9am to 5pm Sat-Sun: Closed
Existing claims if your policy number starts with SFP, ZSS or ZSZ
0800 923 4225
Mon-Fri: 9am to 5.30pm Sat-Sun: Closed
Existing claims if your policy number starts with ZHR0
0344 837 8183
Mon-Fri: 9am to 5pm Sat-Sun: Closed
Existing policy if your policy number starts with NMC
0345 307 8579
Mon - Fri: 9am to 5pm Sat - Sun: Closed
Existing claims if your policy number starts with anything else
0333 234 1599
Mon-Fri: 9am to 5:30pm Sat-Sun: Closed
Home buildings and contents claims
open
All claims for mobile phones (except AX4)
0800 923 4042
Mon-Fri: 9am to 5.30pm Sat-Sun: Closed
Mobile phone claims if your policy starts AX4
0330 024 8087
Mon-Fri: 8am to 8pm Sat: 9am to 5pm Bank holidays: 9am to 4pm
Policy numbers starting with AX1 or AX2
0330 024 6842
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: Closed
Policy numbers starting with AZ1, CN1, CN2 or CN3
0345 073 1117
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Policy numbers starting with AX3
0330 024 8087
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: Closed
Policy numbers starting with DG1
0344 412 4259
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Policy numbers starting with EL4 or EL6
0345 603 8381
Mon-Fri: 8am to 6pm
Policy numbers starting with EC6, FL1, GE1, NU1, RE1, RE2, TS4, ZP2 or ZU1
0800 923 4042
Mon-Fri: 9am to 5.30pm Sat-Sun: Closed
Policy numbers starting with FT1, FT2, FT4, GN1, GN4, KT1 or KT2
0345 165 0933
Every day
24 hours
Policy numbers starting with LG3 or LG5
0370 900 5565
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: Closed
Policy numbers starting with RA1, RA2 or RA3
0330 102 4010
Mon-Fri: 8am to 6pm
Sat: 9am to 5pm Sun: Closed
Policy numbers starting with ST1 or ST2
0330 123 5748
Mon - Fri: 9am to 5pm
Sat-Sun: Closed
Gadget and Possessions claims
open
Policy numbers starting with AX4
0330 024 8087
Mon - Fri: 8am to 8pm Sat: 9am - 5pm Bank holidays: 9am - 4pm
Policy numbers starting with MP1, PZ1 or SG3
0800 923 4042
Mon-Fri: 8am to 8pm Sat: 9am to 5pm Bank holidays: 9am to 4pm
Policies purchased from Endsleigh on campus (4 digit reference numbers)
0800 923 4042
Mon-Fri: 8am to 8pm Sat: 9am to 5pm
Bank holidays: 9am to 4pm
Claims for Room Key Cover
0845 303 4025
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Travel claims
open
If your travel policy starts with BN9, IL9, IS9, KL9, NG9, NS9, SG9 or UL9 please use the following numbers:
Travel claims
01202 038 946
Mon-Fri: 8am to 8pm Sat: 8am to 4pm
Medical assistance
01243 621 058
Every day
24 hours
If your travel policy starts with GY9, MT9, SA9 or SL9 please use the following numbers:
Travel claims
03300 584 120
Mon – Fri: 9am to 5pm Sat-Sun: Closed
Medical assistance
+44(0)203 126 4114
Every day
24 hours
Landlord claims
open
Policy numbers starting with LA1
0345 165 0933
Every day, 24 hours
Policy numbers starting with LE1 (Mon-Fri: 8am to 6pm)
0345 603 8381
Policy numbers starting with LG6
0370 900 5565
Mon-Fri: 8am to 8pm Sat: 9am to 5pm
Policy numbers starting with LX1
0330 024 6842
Mon-Fri: 8am to 8pm Sat: 9am to 5pm Sun: Closed
Policy numbers starting with EL2, EL3, EL7, LZ1, TS3, TS7
0800 923 4042
Mon-Fri: 9am to 5.30pm Sat-Sun: Closed
Home emergency claims
open
Executive Home Emergency Claims
0330 303 1475
Every day
24 hours
Home or Possessions Home Emergency Claims
0333 000 7916
Every day
24 hours
Landlords Home Emergency Claims
0333 000 7862
Every day
24 hours
Windscreen claims
open
All policies
0333 234 1667
Auto windscreens
Student block halls (new claims notifications)
open
All new claims
0800 923 4042
Mon-Fri: 9am to 5.30pm Sat-Sun: Closed
Legal expenses claims
open
Landlords Legal Expenses
0117 917 1698
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Landlords Legal Advice
0333 000 2081
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Motor Legal Expenses or Legal Advice
0333 234 1665
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Legal Expenses or Legal Advice for all other policies
0117 933 0656
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
KeyCare cover
open
KeyCare
0345 303 4025
Every day
24 hours

Need to contact us?

Our friendly team are ready to talk to you:

Monday-Friday, 8am-6pm, Sat: 9am-5pm