Claim centre

Need to get in touch with us about a claim?

We are here to help and support you. Select your product to let us know about a claim or incident.

Need to make a claim?

Simply select your product below to find out the best contact information for your policy.

Motor (new claims) Motor (update on existing claims) Endsleigh loop claims Windscreen Claims

Incident line - comprehensive cover

Incident line - third party, fire & theft cover

Excess protect policies - effective on or after 01.07.18

Excess protect policies - effective on or after 30.08.18

Breakdown cover

All policies (Auto windscreens)

Existing claims if your policy number starts with ABC

Existing claims if your policy number starts ACP, CIN, COR or NUS

Existing claims if your policy number starts with AXA or AXB

Existing claims if your policy number starts with BIG, GDMSA, GMA, GMG, GMS, GMT, NMF, SRQ, SRY, ZNA, ZNB, ZNC or ZNT

Existing claims if your policy number starts with HYC, HYT or 703

Existing claims if your policy number starts with BPF, BPN, RGR, ROY, RPR or RSU

Existing claims if your policy number starts with XXA or XXQ

Existing claims if your policy number starts with 468

Existing claims if your policy number starts with 631

Existing claims if your policy number starts with W8 or PMC

Existing claims if your policy number starts with SBC, SYT or 12171

Existing claims if your policy number starts with SFP, TUC, ZSS or ZSZ

Existing claims if your policy number starts with T333 or ZHR0

Existing policy if your policy number starts with NMC

Existing claims if your policy number starts with anything else

Claims

Auto Windscreens

RAC Breakdown

RAC Legal Cover

Telematics Replacement Vehicle

All policies:

Phone number: 0333 234 1667

Auto windscreens - Claim online

Home buildings and contents claims Home emergency claims

All claims for mobile phones (except AX4)

Mobile phone claims if your policy starts AX4

Policy numbers starting with AX1, AX2 or 468

Policy numbers starting with AZ1, CN1, CN2 or CN3

Policy numbers starting with AX3

Policy numbers starting with DG1

Policy numbers starting with EIS

Policy numbers starting with EC6, FL1, GE1, NU1, RE1, RE2, TS4, ZP2 or ZU1

Policy numbers starting with EL4 or EL6

Policy numbers starting with FT1, FT2, FT4, GN1, GN2, GN4, KT1 or KT2

Policy numbers starting with LG3, LG5 or FAR

Policy numbers starting with RA1, RA2 or RA3

Policy numbers starting with SSE

Policy numbers starting with ST1 or ST2

Policy numbers starting with 898

Policy numbers starting with 515

Policy numbers starting with FARBF

Policy numbers starting with 196

Executive Home Emergency Claims

Home or Possessions Home Emergency Claims

Landlords Home Emergency Claims

Emergency boiler breakdown

Policy numbers starting with AX4 Policy numbers starting with MP1, PZ1, PZ2, PZ3 or SG3 Policies purchased from Endsleigh on campus (4 digit reference numbers) Claims for Room Key Cover

Phone number: 0330 024 8087

Opening times:

Mon - Fri: 8am to 8pm

Sat: 9am - 5pm

Bank holidays: 9am - 4pm

Claim form

Phone number: 0800 923 4042

Opening hours:

Mon-Fri: 9am to 5.30pm

Sat-Sun: Closed

Claim form

Phone number: 0800 923 4042

Opening times:

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Bank holidays: 9am to 4pm

Claim form

Phone number: 0845 303 4025

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Travel policy starting with BN9, IL9, IS9, KL9, NG9, NS9, SG9, UL9, BY9, PM9, BG9, RE9, BI9, CR9, BS9 and HA9 Travel policy starting with GY9, MT9, SA9 or SL9

Travel claims

Medical assistance

Non-urgent claims

Travel claims

Medical assistance

Policy numbers starting with LA1 Policy numbers starting with LE1 (Mon-Fri: 8am to 6pm) Policy numbers starting with LG6 Policies underwritten by Zurich Policies underwritten by Aviva Policies underwritten by AXA

Phone number: 0345 165 0933

Opening times: Every day, 24 hours

Claim form

Phone number: 0345 603 8381

Or by email (LE1 policies only)

Claim form

Phone number: 0370 900 5565

Opening times: Mon-Fri 8am-8pm

Sat 9-5pm

Phone number: 0800 923 4042

Opning times: Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Phone number: 0800 012 345

Opening hours: Every day, 24 hours

Phone number: 0330 024 6842

Opening times: Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Independent schools claims Student block halls (new claims notifications)

Pupils’ possessions - Policy numbers starting with IN1

Pupils' possessions - Policy numbers starting with PO9

Personal accident - Policy numbers starting with IN1

Personal accident - Policy numbers starting with PA9

International pupils

International pupils medical assistance

Pupil Absence Policy

Travel

All new claims

Landlords Legal Expenses Landlords Legal Advice Motor Legal Expenses or Legal Advice Legal Expenses or Legal Advice for all other policies

Phone number: 0117 917 1698

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Phone number: 0333 000 2081

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Phone number: 0333 234 1665

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Phone number: 0117 933 0656

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

KeyCare

Phone number: 0345 303 4025

Opening hours: Every day, 24 hours

Motor

Motor (new claims)

Incident line - comprehensive cover

Phone number: 0333 234 1662

Opening hours: Every day, 24 hours

Incident line - third party, fire & theft cover

Phone number: 0333 234 1663

Opening hours: Every day, 24 hours

Excess protect policies - effective on or after 01.07.18

Claimez - Scheme code '20331'

Claim form

Excess protect policies - effective on or after 30.08.18

Claimez - Scheme Code '20143'

Claim form

Breakdown cover

Phone number: 0330 159 0245

Opening hours: Every day, 24 hours

All policies (Auto windscreens)

Phone number: 0333 234 1667

Claim online

Motor (update on existing claims)

Existing claims if your policy number starts with ABC

Phone number: 0800 028 9655

Opening times:

Mon-Fri: 9am to 5:30pm

Sat-Sun: Closed

Existing claims if your policy number starts ACP, CIN, COR or NUS

Phone number: 0307 608 7012

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with AXA or AXB

Phone number: 0345 608 0230

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with BIG, GDMSA, GMA, GMG, GMS, GMT, NMF, SRQ, SRY, ZNA, ZNB, ZNC or ZNT

Phone number: 0345 122 3018

Opening times: Every day, 24 hours

Existing claims if your policy number starts with HYC, HYT or 703

Phone number: 0800 633 5430

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with BPF, BPN, RGR, ROY, RPR or RSU

Phone number: 0330 100 7800

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with XXA or XXQ

Phone number: 01273 741 900

Opening times:

Mon-Fri: 8am to 6pm

Sat-Sun: Closed

Existing claims if your policy number starts with 468

Phone number: 0345 608 0230

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with 631

Phone number: 01422 286 199

Opening times:

Mon-Fri: 8:30 am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with W8 or PMC

Phone number: 0345 122 3018

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with SBC, SYT or 12171

Phone number: 0330 024 8000

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with SFP, TUC, ZSS or ZSZ

Phone number: 0800 923 4200

Opening times:

Mon-Fri: 9am to 5:30 pm

Sat-Sun: Closed

Existing claims if your policy number starts with T333 or ZHR0

Phone number: 0344 873 8183

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing policy if your policy number starts with NMC

Phone number: 0345 307 8579

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Existing claims if your policy number starts with anything else

Phone number: 0800 923 4225

Opening times:

Mon-Fri: 9am to 5:30 pm

Sat-Sun: Closed

Endsleigh loop claims

Claims

Phone number: 0333 234 1714

Opening times: Every day, 24 hours

Auto Windscreens

Phone number: 0333 234 1667

Claim online

RAC Breakdown

Phone number: 0330 159 0245

Opening times: Every day, 24 hours

RAC Legal Cover

Phone number: 0333 234 1665

Opening times: Every day, 24 hours

Telematics Replacement Vehicle

Phone number: 0344 571 3110

Opening times:

Mon-Fri: 8.00am to 8.00pm
Sat & Sun: Closed

Windscreen Claims

All policies:

Phone number: 0333 234 1667

Auto windscreens - Claim online

Home

Home buildings and contents claims

All claims for mobile phones (except AX4)

Phone number: 0800 923 4042

Opening times:

Mon-Fri: 9am to 5.30pm

Sat-Sun: Closed

Claim form

Mobile phone claims if your policy starts AX4

Phone number: 0330 024 8087

Opening times:

Mon-Fri: 8am to 8pm; Sat: 9am to 5pm

Bank holidays: 9am to 4pm; Mon-Fri: 9am to 5.30pm

Claim form

Policy numbers starting with AX1, AX2 or 468

Phone number: 0330 024 6842

Opening times:

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Policy numbers starting with AZ1, CN1, CN2 or CN3

Phone number: 0345 073 1117

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with AX3

Phone number: 0330 024 8087

Opening times:

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Policy numbers starting with DG1

Phone number: 0344 412 4259

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with EIS

Phone number: 0330 102 6796

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Policy numbers starting with EC6, FL1, GE1, NU1, RE1, RE2, TS4, ZP2 or ZU1

Phone number: 0800 923 4042

Opening times:

Mon-Fri: 9am to 5:30 pm

Sat-Sun: Closed

Claim form

Policy numbers starting with EL4 or EL6

Phone number: 0345 603 8381

Opening times:

Mon-Fri: 8am to 6pm

Sat-Sun: Closed

Or by email (EL policies only)

Policy numbers starting with FT1, FT2, FT4, GN1, GN2, GN4, KT1 or KT2

Phone number: 0345 165 0933

Opening times: Every day 24 hours

Policy numbers starting with LG3, LG5 or FAR

Phone number: 0370 900 5565

Opening times:

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Policy numbers starting with RA1, RA2 or RA3

Phone number: 0330 102 4010

Opening times:

Mon-Fri: 8am to 6pm

Sat: 9am to 5pm

Sun: Closed

Policy numbers starting with SSE

Phone number: 0800 0327 327

Opening times:

Mon-Fri: 9am to 5pm

Sat - Sun: Closed

Policy numbers starting with ST1 or ST2

Phone number: 0330 123 5748

Opening times:

Mon-Fri: 9am to 5pm

Sat - Sun: Closed

Policy numbers starting with 898

Phone number: 0330 024 2255

Opening times:

Mon-Fri: 8am to 6pm

Sat: 8.30am - 1pm

Sun: Closed

Policy numbers starting with 515

Phone number: 0800 028 1136

Opening times:

Mon-Fri: 8am to 6:30 pm

Sat: 8am - 4pm;

Sun: Closed

Policy numbers starting with FARBF

Phone number: 0345 2700088

Opening times:

Mon-Fri: 8am to 8pm

Sat: 9am - 5pm;

Sun: Closed

Policy numbers starting with 196

Phone number: 08000 12345

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Home emergency claims

Executive Home Emergency Claims

Phone number: 0330 303 1475

Opening times: Every day 24 hours

Home or Possessions Home Emergency Claims

Phone number: 0333 000 7916

Opening times: Every day 24 hours

Landlords Home Emergency Claims

Phone number: 0333 000 7862

Opening times: Every day 24 hours

Emergency boiler breakdown

Phone number: 0330 303 1963

Opening times: Every day 24 hours

Gadget and possessions

Policy numbers starting with AX4

Phone number: 0330 024 8087

Opening times:

Mon - Fri: 8am to 8pm

Sat: 9am - 5pm

Bank holidays: 9am - 4pm

Claim form

Policy numbers starting with MP1, PZ1, PZ2, PZ3 or SG3

Phone number: 0800 923 4042

Opening hours:

Mon-Fri: 9am to 5.30pm

Sat-Sun: Closed

Claim form

Policies purchased from Endsleigh on campus (4 digit reference numbers)

Phone number: 0800 923 4042

Opening times:

Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Bank holidays: 9am to 4pm

Claim form

Claims for Room Key Cover

Phone number: 0845 303 4025

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Travel

Travel policy starting with BN9, IL9, IS9, KL9, NG9, NS9, SG9, UL9, BY9, PM9, BG9, RE9, BI9, CR9, BS9 and HA9

Travel claims

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

Medical assistance

Phone number: 01243 621 058

Opening times: Every day 24 hours

Travel policy starting with GY9, MT9, SA9 or SL9

Non-urgent claims

For all non-urgent claims, please use our online claims facility.

Travel claims

Phone number: 0330 0584 120

Opening hours:

Mon – Fri: 9am to 5pm

Sat-Sun: Closed

Claim online

Medical assistance

Phone number: +44(0)203 126 4114

Opening times: Every day, 24 hours

Landlord

Policy numbers starting with LA1

Phone number: 0345 165 0933

Opening times: Every day, 24 hours

Claim form

Policy numbers starting with LE1 (Mon-Fri: 8am to 6pm)

Phone number: 0345 603 8381

Or by email (LE1 policies only)

Claim form

Policy numbers starting with LG6

Phone number: 0370 900 5565

Opening times: Mon-Fri 8am-8pm

Sat 9-5pm

Policies underwritten by Zurich

Phone number: 0800 923 4042

Opning times: Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Policies underwritten by Aviva

Phone number: 0800 012 345

Opening hours: Every day, 24 hours

Policies underwritten by AXA

Phone number: 0330 024 6842

Opening times: Mon-Fri: 8am to 8pm

Sat: 9am to 5pm

Sun: Closed

Education

Independent schools claims

Pupils’ possessions - Policy numbers starting with IN1

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

Pupils' possessions - Policy numbers starting with PO9

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

Personal accident - Policy numbers starting with IN1

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

Personal accident - Policy numbers starting with PA9

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

International pupils

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

International pupils medical assistance

Phone number: 01243 621 058

Opening times: Every day, 24 hours

Pupil Absence Policy

Phone number: +44 (0)1202 038 946

Claim form

Email: claims@cegagroup.com

Travel

Phone number: 01202 038 946

Opening times:

Mon-Fri: 8am to 8pm

Sat: 8am to 4pm

Claim online

Student block halls (new claims notifications)

All new claims

Phone number: 0800 923 4042

Opening times:

Mon-Fri: 9am to 5.30pm

Sat-Sun: Closed

Claim form

Legal

Landlords Legal Expenses

Phone number: 0117 917 1698

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Landlords Legal Advice

Phone number: 0333 000 2081

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Motor Legal Expenses or Legal Advice

Phone number: 0333 234 1665

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

Legal Expenses or Legal Advice for all other policies

Phone number: 0117 933 0656

Opening times:

Mon-Fri: 9am to 5pm

Sat-Sun: Closed

KeyCare cover

KeyCare

Phone number: 0345 303 4025

Opening hours: Every day, 24 hours