Complaints
How to complain
We are committed to providing a high level of customer service and if you don’t feel we have delivered this, we would welcome the opportunity to put things right for you.
Please get in touch with us in the way that suits you best.
For general complaints
Call: 0333 234 1447
Email: complaints@endsleigh.co.uk
Write: Endsleigh Insurance Services Limited, Third Floor South, The Quadrangle, Imperial Square, Cheltenham, GL50 1PZ, UK
If you need to contact us about a claims issue, please contact the person handling your claim. If you do not have contact details, you will find these on our Claims Centre page on the website.
Who to complain to
Please address your complaint, and any subsequent queries you may have in connection with the complaint, to the Complaints Specialist. Email: complaints@endsleigh.co.uk.
Our latest complaint data
Firm name: Endsleigh Insurance Services Limited
Period covered in this report: 1 March 2021 to 30 September 2021 (7 months)
Brands/trading names covered: Endsleigh, Ingenie
Product Type (FCA category) | Number of complaints opened per 1000 sales | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened (FCA category) |
Insurance & pure protection | 11.24 | 888 | 884 | 49% | 49% | 40% | General admin/ customer service |
Next steps if you’re still unhappy
If you are not happy with the outcome of your complaint, you can ask the Financial Ombudsman Service to review your case.
You’ll need to contact them within 6 months of the date of our final decision letter.
You can also ask the ombudsman to review your case if we have not provided you with a final decision within 8 weeks of receiving your complaint.
The service they provide is free and impartial and they can be contacted as follows:
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 08000 234567
Email: complaint.info@financial-ombudsman.org.uk
Website:
https://www.financial-ombudsman.org.uk
*A business day is defined as Monday to Friday, but excluding bank holidays.