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0333 234 1447
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How to complain

We are committed to providing a high level of customer service and if you don’t feel we have delivered this, we would welcome the opportunity to put things right for you.

Please get in touch with us in the way that suits you best.

For general complaints

Call:      0333 234 1447

Email:   complaints@endsleigh.co.uk

Write:   Endsleigh Insurance Services Limited, Third Floor South, The Quadrangle, Imperial Square, Cheltenham, GL50 1PZ, UK

If you need to contact us about a claims issue, please contact the person handling your claim. If you do not have contact details, you will find these on our Claims Centre page on the website.

Who to complain to

Please address your complaint, and any subsequent queries you may have in connection with the complaint, to the Complaints Specialist. Email: complaints@endsleigh.co.uk

Read our full Customer Complaints Procedure here.

Our latest complaint data

Firm name: Endsleigh Insurance Services Limited  

Period covered in this report: 1 March 2021 to 30 September 2021 (7 months)

Brands/trading names covered: Endsleigh, Ingenie 

Product Type (FCA category) Number of complaints opened per 1000 sales Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened (FCA category)
Insurance & pure protection 11.24 888 884 49% 49% 40% General admin/ customer service

Next steps if you’re still unhappy

If you are not happy with the outcome of your complaint, you can ask the Financial Ombudsman Service to review your case.

You’ll need to contact them within 6 months of the date of our final decision letter.

You can also ask the ombudsman to review your case if we have not provided you with a final decision within 8 weeks of receiving your complaint.

The service they provide is free and impartial and they can be contacted as follows:

Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 08000 234567

Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk

*A business day is defined as Monday to Friday, but excluding bank holidays.