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  • If your policy is claim free you can cancel your cover at any time however, some policies do not allow a refund if they are cancelled within the last four months.  Please check your statement of insurance for more information on cancelling your policy including any cancellation fees  or click  for details of our fees and other charges.

    Please contact our Customer Service team on 0333 234 1558 to cancel your policy mid-way through the year.  

     

  • You can cancel your cover at any time. However, we will not refund your premium if there has been a claim on your policy.

    If you have not made a claim, you will be entitled to a full or partial refund.

    If you cancel your motor insurance policy within the 14 day cooling off period and your policy has not started, you will receive a full refund of premium but we will charge an administration fee.

    If you cancel your motor insurance policy within the 14 day cooling off period and your policy has started, a charge will be made based on the number of days you have had cover. We will also charge an administration fee.

    If you cancel more than 14 days after purchasing your policy, a charge will be made based on the number of days you have had cover. We will also charge a cancellation fee.

    There will be no refund for any additional optional cover you have selected.

    You can find out more about our fees and other charges .

    If you want to cancel your policy, please contact our Customer Service team on 0333 234 1558.

     



    For any other enquiries, you can speak to an agent on the phone by choosing from the numbers listed on our contact us page  

  • If you do not want your insurance policy to automatically renew, you'll need to contact us before your policy renewal date. Please contact us on 0333 234 1552 to discuss your renewal. 

     

  • All of your policy documents are stored in your online account and are available to save and print whenever you need them. Click here to log in.

    Once you are logged in you will be able to see your policy listed on your dashboard, click on this and it will bring up all of your documents relating to your policy.

     

  • Your No Claims Bonus (also known as No Claims Discount) proof is included on the renewal document that we upload into your online account 21 days before your renewal date. To find this in your online account you can log in here  

    If you have cancelled your policy mid-term then the No Claims Bonus proof will be included in the confirmation of cancellation. 

     Alternatively, call us on 0333 234 1552 and we can arrange for it to be sent to you.  

     

     

  • Your policy documents are stored in your online account for you to access at any time during the life of the policy.

    You can log in to your Endsleigh account here and if you need to, you can reset your password by clicking on the forgotten/reset password link.

     

  • If you need to change your cover levels or vehicle, or personal details such as your address or occupation, you may be able to do this via your online account.

    If your online account doesn't allow you to make changes to your policy online, please call us on 0333 234 1552.

     

     

  • Fees are charged to cover the costs involved in setting up, servicing and cancelling policies.  Your insurer may also charge an additional premium if you make any changes to your policy.

    To find out quickly about the fees for your policy just click on the relevant link.

    Motor

    Home

    Possessions (policy no. starting with PZ1/AX4) 

    Gadget  (policy no. starting with SG3/SB1/SB2)

    Landlords

    Travel 

    There is no fee for payment by credit or debit card.

    To find out when these fees will be charged and what they mean .

  • In most cases your policy will automatically renew if you've been paying for it by monthly direct debit. We will send you a reminder before your policy is due for renewal. If we are unable to automatically renew your policy for any reason we will contact you before your renewal date.

    If you have a motor policy and have opted to pay in full, you will have had the chance to choose an automatic renewal facility. Your policy will only automatically renew if you have chosen this method of renewal and we will tell you in your renewal reminder what you need to if you don't want this to happen. If you have not opted in then your policy will not automatically renew and you will need to renew online or contact us on 0333 234 1562.

    If you have purchased a property or possessions and gadget insurance and paid in full, your policy will not automatically renew. Your renewal documents will give you clear information about how to renew your policy.
     

  • You can reset your password at any time by clicking on the forgotten password link on the log in page. The username to your online account is usually your email address. If you can't remember your username contact us on the Webchat facility and we can remind you of this.

    It's important to protect your personal information, especially when stored online. Most websites ask you to do this by choosing a password. Unfortunately, if your password is 'weak' it can be guessed by other people or computers and your account may not be protected. 

    To take a look at our helpful tips on creating a strong password click here.

Haven’t found what you’re looking for? Please call us on 0333 234 1552 to speak to one of our consultants. Alternatively, visit our contact centre and we’ll get you through to the right place.

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