What type of insurance do you need help with?
Most Popular Answers
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You can log in to your online account here. To enable you to log onto your online account you will need your personal information and details of the insured product such as car registration and post code.
Can I reset my password online?
You can reset your password at any time by clicking on the forgotten password link on the log in page. The username to your online account is usually your email address.
It's important to protect your personal information, especially when stored online. Most websites ask you to do this by choosing a password. Unfortunately, if your password is 'weak' it can be guessed by other people or computers and your account may not be protected.
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If you need to change your cover details, you may be able to do this quickly and easily via your online account. It could even reduce your administration fee to make the change online.
You can access your online account here.
If you are unable to carry out your required change online, please call us on 0333 234 1552.
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If you do not want your insurance policy to automatically renew, you'll need to contact us before your policy renewal date. Please contact us on 0333 234 1552 to discuss your renewal.
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We offer our customers a convenient way to pay for their policy. Using our preferred provider, Premium Credit Limited (PCL), you have the option of setting up a Direct Debit facility. This means that you pay a deposit (if applicable) and pay the balance of your premium over equal monthly instalments.
About Premium Credit Limited (PCL)
We solely use PCL to provide finance to Endsleigh customers. We may receive a commission for introducing customers to them. Please note, any information we provide you with does not constitute advice or a personal recommendation. Your personal information and the bank details you provide to us will be passed to them and they will contact you via mail, email or text. Credit is subject to status and they may use a credit reference agency that leaves a record of the search, or other information about you, to carry out credit and anti-money laundering checks. PCL may also make credit assessments based upon any previous payment history you may have had with them.
1. Who is PCL?
PCL is Endsleigh’s chosen provider for its monthly payment facility. With more than 2 million customers, processing more than 25 million direct debits and £3.7 billion in advances through 4,000 intermediaries, PCL has been recognised as the number 1 Insurance Premium Finance Company in the UK and Ireland*. (*Source PCL website – December 2014)
2. Why do we have to deal with PCL – why not just Endsleigh?
Endsleigh’s expertise is in arranging insurance policies; we are not a premium financing company and therefore, we do not have “lending” permissions from the Financial Conduct Authority. This means that we cannot provide the financing to facilitate a Direct Debit payment plan, therefore we introduce our customers to PCL. For clarity of description PCL is “The Lender” whilst Endsleigh acts as a “Credit Broker”.
3. Can anyone make use of the monthly payment plan facility?
Credit is subject to status. To be eligible, customers must: - be 18 years old or over. - hold a UK bank account (capable of accepting Direct Debit instructions). - not have been declared bankrupt in the last 12 months. - not have entered into an Individual Voluntary Arrangement (IVA). - not had 2 or more unsatisfied County Court Judgments (CCJs)* against them in the last 12 months. - not had more than 3 unsatisfied County Court Judgments (CCJs)* in the last 2 years. * or any other judgment(s) in relation to debt
4. Why do I need to sign the PCL credit agreement?
It is important the loan agreement is signed. A fee of £10 may be charged where the agreement is not signed and returned to PCL within the specified period of time. Full details of the agreement will be supplied by PCL as part of the setting up of the credit agreement.
5. How do I sign the PCL credit agreement?
The easiest way to sign the credit agreement is online. By following the link www.uk.mypremiumcredit.com/ Account/Login, you will be able to register your account and sign the agreement. Once your account has been set up, you will be able to track and manage your payments, as well as update your personal details. Should you not sign the agreement online, a copy will be sent out to you in the post for you to sign and return.
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Want to know more about paying by monthly direct debit with Endsleigh? We've answered your FAQs below:
What payment options are there for my insurance?
One option is to pay for your insurance in full by debit or credit card. There is no fee for payment by credit or debit card, however we do not accept American Express.
Alternatively, you have the option of setting up a Direct Debit* through our third party finance provider Premium Credit Limited (PCL). This means that you pay a deposit (if applicable) and pay the balance of your premium over equal monthly instalments.
*Credit is subject to status.
Who do I need to get in touch with - Premium Credit Ltd or Endsleigh?
- For any policy related enquiries (including cancelling/amendments), please contact Endsleigh. For certain products, some changes can be made quickly and easily via your online account, or you can find the right contact details for your policy in our contact centre.
- For any queries relating to your payment plan (including direct debit amendments), please contact PCL directly. You can contact PCL online for no charge at www.support.mypremiumcredit.com, or call them on 0344 736 9814. You may also be able to visit your online account to make changes to your payment details.
I already have my direct debit set up - how do I update my payment details?
In order to amend the bank details used to pay the Direct Debit instalments, or to change your Direct Debit payment date, please contact Premium Credit Ltd online for no charge at www.support.mypremiumcredit.com, or call them on 0344 736 9814. You may also be able to visit your online account to make changes to your payment details.
If you need to make a change to your insurance policy, you can find the right contact details for your policy in our contact centre, or find out how to make changes to your policy via your online account.
What if I can't afford my next payment?
If you want to defer your payment by less than 5 days, please speak to Premium Credit on 0344 736 9814.
If you are experiencing difficulty and feel it needs to be deferred for a longer period, please contact our finance department who will be happy to discuss options with you on 0333 234 1654.
Can I cancel my direct debit?
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Premium Credit Limited before cancelling your direct debit to ensure you don't incur any late payment fees. You can contact PCL directly on 0344 736 9814.
You will also need to contact Endsleigh if you wish to cancel your insurance policy. To get in touch, please visit our contact centre.
How do I know when my next payment is due?
When you set up your new policy, the default monthly payment date will be the same as your start date.
You have the option to specify a preferred payment date with Premium Credit Limited (via your online account or their contact centre), providing not more than 30 days lapses between one payment and the next.
Premium Credit will confirm payment dates to you directly in writing.
If you wish to update your payment details or payment date, please contact Premium Credit Ltd directly on 0344 736 9814 or visit your online account.
Will my paid monthly policy automatically renew?
Each year we’ll write to you and offer to renew your policy for a further 12 months. If your policy is paid monthly, we have assumed that your permanent home address has not changed and you'd like the same items insured as you did last year.
Unless you call us to make changes, your policy will automatically continue from your renewal date, so you will continue to be protected and benefit from all our policy features.
If for any reason we are unable to automatically renew your policy, we will write to you to tell you what you need to do to make sure you continue your cover.Need to get in touch about a renewal? Visit our renewals centre.
Are there any fees or charges for paying by direct debit?
A £10 fee is applied by Premium Credit if they do not receive your signed credit agreement by the date stated on your welcome letters and emails (typically a 28 day period from receipt of the agreement). Please refer to these in order to verify your deadline. The £10 fee is a reflection of Premium Credit's costs in reminding you to return the credit agreement.
Premium Credit also charge a £20 fee for any late payment.
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You can reset your password at any time by clicking on the forgotten password link on the log in page. The username to your online account is usually your email address. If you can't remember your username contact us on the Webchat facility and we can remind you of this.
It's important to protect your personal information, especially when stored online. Most websites ask you to do this by choosing a password. Unfortunately, if your password is 'weak' it can be guessed by other people or computers and your account may not be protected.
Take a look at our helpful tips on creating a strong password.
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If you’d like to go back and get a quote we recently provided you with, click here and head to our Retrieve Quote Centre .
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If you’re no longer interested in hearing about our products, services and competitions, simply follow the unsubscribe link at the bottom of our emails.
This will remove you from all our mailing lists until you opt-in again.
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Please visit your online account with Premium Credit: https://digital.premiumcredit.com/ where you can sign your Credit Agreements, make payments, view letters and statements as well as and make changes to your personal and bank details.
Can I cancel my direct debit?
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Premium Credit Limited before cancelling your direct debit to ensure you don't incur any late payment fees. You can contact PCL directly on 0344 736 9814.
You will also need to contact Endsleigh if you wish to cancel your insurance policy. To get in touch, please visit our contact centre.
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When setting your password for Endsleigh’s online account, you must include at least one number, one capital letter and one alphanumeric symbol. Your password must also be at least 8 digits long. You will see an error message if your password doesn’t meet the security requirements.
Why do I need to set a strong password?
It's important to protect your personal information, especially when stored online. Unfortunately if your password is 'weak' it can be guessed by other people or computers and your account may not be protected.
Take a look at our tips for creating a strong password.
Can I reset my password?
You can reset your password at any time by clicking on the forgotten password link on the log in page. The username to your online account is usually your email address.
Haven’t found what you’re looking for? Please call us on 0333 234 1552 to speak to one of our consultants. Alternatively, visit our contact centre and we’ll get you through to the right place.
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