What type of insurance do you need help with?
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Your policy documents are stored in your online account for you to access at any time during the life of the policy.
You can log in to your Endsleigh account here and if you need to, you can reset your password by clicking on the forgotten/reset password link.
If you need to change your cover levels or vehicle, or personal details such as your address or occupation, you may be able to do this via your online account.
If your online account doesn't allow you to make changes to your policy online, please call us on 0333 234 1552.
You can reset your password at any time by clicking on the forgotten password link on the log in page. The username to your online account is usually your email address. If you can't remember your username contact us on the Webchat facility and we can remind you of this.
It's important to protect your personal information, especially when stored online. Most websites ask you to do this by choosing a password. Unfortunately, if your password is 'weak' it can be guessed by other people or computers and your account may not be protected.
Take a look at our helpful tips on creating a strong password.
If your circumstances change while your car insurance policy is still active, you may need to update your cover mid-term to ensure you’re properly protected.
Some updates can be made quickly and easily by logging into your personal online account. These include changes such as:
- The vehicle on your policy
- Your home or correspondence address
- Your cover
- Adding or removing additional drivers
- Your marketing preferences
Note: You will not be able to change your vehicle registration via your online account.
If you need to make a change to your policy that cannot be done via your online account or you just wish to speak to someone, please call us on 0333 234 1552.
I’m no longer a student - do I need to let you know about a change of occupation?
If you have graduated, taken a gap or placement year or dropped out of university, you will need to contact us to update your policy so we can ensure you are covered correctly. Please call us on 0333 234 1552.
Can I swap my policy into someone else’s name if I no longer use the car?
Cover cannot be transferred into someone else's name, as the insurance is for the driver as well as the vehicle and all relevant details must be taken into account. If you no longer own the vehicle and don't have an immediate replacement, the policy must be cancelled.
If the policy holder is deceased and the spouse wishes to take on the insurance, we would look to cancel the existing policy and issue a new one in the name of the spouse, although it may be possible to transfer the No Claims Bonus to the spouse according to their individual driving history.
What is a No Claims Bonus?
No Claims Bonus (also known as a No Claims Discount) refers to the number of years you have had a policy in your own name without making a claim. The confirmation of your entitlement will usually appear in your renewal invitation, or you can ask your insurance provider to send it to you.
Your Endsleigh No Claims Bonus (NCB) will be included in your renewal invitation which will be in your online account around 21 days before your renewal date.
No Claims Bonus is earned on each vehicle you own. Whilst it can be transferred to an alternative car, it cannot be used for multiple vehicles at the same time. We are also unable to accept NCB earned on a motorcycle policy.
Can you provide No Claims Bonus for named drivers?
With our policies it is only the policyholder who earns a No Claims Bonus - we do not provide No Claims Bonus proof for any named drivers.
How is my No Claims Bonus affected after an accident?
If your policy is due for renewal and you have made a claim on your car insurance policy where you were at fault or your insurer was unable to recover all costs from another party, your No Claims Bonus will be reduced and your premium may increase. However, you can opt to protect your NCB to save yourself money at renewal.
How do I protect my No Claims Bonus?
If you have accumulated 4 years or more No Claims Bonus, you can choose to protect it. Protecting your No Claims Bonus means that in the event of a claim your No Claims will be retained at the same level at renewal, even if you are at fault. There may be a limit to the number of claims you're able to make while protecting your No Claims Bonus, and each insurer will have their own terms and conditions. Read your policy documents to find out what’s covered.
Remember, No Claims Bonus protection cannot be added as a mid-year adjustment - it must be included when the policy begins (or renews), or within the first two weeks of the policy start date.
All insurers will also have eligibility rules, which means that not every insurer will offer the protection to all drivers. For example, some insurers won't offer protected No Claims Bonus if there have been previous claims on a policy.
Will a windscreen claim affect my No Claims Bonus?
If you have windscreen cover with Endsleigh and you make a claim for glass only and there is no other damage (except scratches made by the glass), your No Claims Bonus will not be affected.
Log in to your online account here to see if you have windscreen cover on your policy. If you have comprehensive car insurance your policy will automatically include windscreen cover.
Why does No Claims Bonus have to be earned in the last two years?
If your No Claims Bonus hasn’t been in use on a policy in your own name within the last two years, it may become invalid. This means that if you have not had a policy in your name within the last two years, you will need to enter ‘0 years’ no claims when you get a quote.
Please note that our maximum No Claims Bonus level is 9 years, so it will automatically be displayed as such on your renewal notice. This is the same for many insurance companies, and they commonly cap discount between 5 - 9 years.
If you would like to talk to us about sending evidence of more than 9 years No Claims Bonus, please call us on 0333 234 1558.
What proof do I need to send for my No Claims Bonus when I take out a policy with Endsleigh?
In order to obtain your No Claims Bonus, we may ask you for proof. This needs to be a copy of a renewal invitation, cancellation notice, or letter from your previous insurer which shows your No Claims Bonus entitlement.
Your no claims bonus proof must also meet the following criteria:
- Must be earned in the UK or Republic Of Ireland or
- Earned outside the UK with correct country of origin approved before policy purchase, subject to our underwriters terms and conditions
- In the name of the policyholder
- Not more than 24 Months old
- Not used on any other vehicle
- On a private car motor policy
To find out how to send your documents to us, including our address, please visit our contact page.
There are lots of different scenarios where you may want to insure your car for less than a year – for example, you’re a student heading home from uni for a few weeks and want to borrow a friend or parents’ car. Or maybe you’ve borrowed a friend’s vehicle for a day so you can move house.
While we are only able to offer 12 month policies under our standard car insurance policies (and you may incur a fee to cancel the policy mid-term), we do offer two different types of temporary (or short term) car insurance that may help.
Temporary student driver insurance
Flexible, short term cover for the length of time you need it, from 7 to 28 days. Temporary student driver insurance is provided by Marmalade, so you’ll be transferred to their site to get a quick and easy quote.
Temporary car insurance (for non-students)
If you’re not a student and you’re looking for temporary motor insurance for cars, vans and motorhomes, you can get instant cover through Dayinsure from 1 hour to 30 days. CYou’ll be transferred to Dayinsure’s site when you click ‘get a quote.’
If you’re leasing your vehicle, you may find that most standard leasing agreements in the UK do not include car insurance as standard. With car insurance being a legal requirement, it’s important to ensure you have a minimum of third party car insurance in place before you drive.
We can cover lease cars under our standard car insurance policy, providing the lease is 12 months or longer and the owner and registered keeper is the name on the lease.
If the lease agreement is in the name of your employer, then you can put the owner and registered keeper as being 'company car'.
If the lease agreement is in the name of anyone else then we unfortunately cannot offer cover. This is subject to all other rating factors being acceptable.
Your No Claims Bonus (also known as No Claims Discount) proof is included on the renewal document that we upload into your online account 21 days before your renewal date. To find this in your online account you can log in here.
If you have cancelled your policy mid-term then the No Claims Bonus proof will be included in the confirmation of cancellation.
Alternatively, call us on 0333 234 1552 and we can arrange for it to be sent to you.
All of your policy documents are stored in your online account and are available to save and print whenever you need them. Click here to log in.
Once you are logged in you will be able to see your policy listed on your dashboard, click on this and it will bring up all of your documents relating to your policy.
Our system is designed to automatically link your policies to your online account. If this hasn't happened there is a way in which you can manually add it yourself. Once you have logged in, click "Can’t see your policy? Find a missing policy online". This will then prompt you to enter your Policy Number and your Post Code, the system will then find your policy and add it to your online account.