Frequently asked questions
We aim to make your insurance journey as quick and stress-free as possible, so we’ve answered your most Frequently Asked Questions.
FAQs
Get a quote
Personal insurance
Gadget, possessions and student insurance
0333 234 1557
Mon-Fri: 8am to 6pm, Sat: 9am to 5pm Sun: Closed
Non Standard home – Unoccupied, Renovation, Previous Subsidence and Holiday Homes
0333 234 1507
Mon-Fri: 9am to 5pm, Sat-Sun: Closed
Businesses & organisations
Landlords - single residential properties
0333 234 1552
Mon-Fri: 8am to 6pm, Sat: 9am to 5pm Sun: Closed
Landlords - multiple residential properties and commercial
0333 234 0039
Mon-Fri: 9am to 5pm, Sat-Sun: Closed
Students' unions and language schools
0333 234 1388
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Sports and not-for-profit
0333 234 1358
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Travel agents and operators
0333 234 0041
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Business insurance
0333 234 0039
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Make changes to your policy
Personal insurance
Home, car, possessions, gadget and student insurance
0333 234 1552
Mon-Fri: 8am to 6pm, Sat: 9am to 5pm; Sun: Closed
Businesses & organisations
Landlords - single residential properties
0333 234 1552
Mon-Fri: 8am to 6pm,
Sat: 9am to 5pm Sun: Closed
Landlords - multiple residential properties and commercial
0333 234 0021
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Landlord - Non-standard
0333 234 1507
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Students' unions and language schools
0333 234 1388
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Sports and not-for-profit
0333 234 1387
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Travel agents and operators
0333 234 0041
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Renewing your policy
Personal insurance
Home, car, possessions, gadget, student and travel insurance
0333 234 1552
Mon-Fri: 8am to 6pm, Sat: 9am to 5pm; Sun: Closed
Businesses & organisations
Landlords - single residential properties
0333 234 1552
Mon–Fri: 8am to 6pm, Sat: 9am to 5pm Sun: Closed
Landlords - multiple residential properties and commercial
0333 234 0021
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Landlord - Non-standard
0333 234 1507
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Students' unions and language schools
0333 234 1388
Mon–Fri: 9am to 5pm
Sat–Sun: Closed
Sports and not-for-profit
0333 234 1358
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Travel agents and operators
0333 234 0041
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Changes to your payments
Update payment details
Contact Premium Credit Limited for missed or late payments, changing your direct debit or bank details for any policy
0344 736 9814
Mon–Fri: 8am to 6pm
Sat–Sun: Closed
Cancelling your policy
Personal insurance
Car, home and travel insurance
0333 234 1558
Mon-Fri: 8am to 6pm
Sat: 9am to 5pm; Sun: Closed
Possessions, gadget and student insurance
0333 234 1557
Mon-Fri: 8am to 6pm
Sat: 9am to 5pm Sun: Closed
Businesses & organisations
Landlords - single residential properties
0333 234 1558
Mon-Fri: 8am to 6pm
Sat: 9am to 5pm Sun: Closed
Landlords - multiple residential properties and commercial
0333 234 0021
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Landlord - Non-standard
0333 234 1507
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Business insurance
0333 234 0021
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Students' unions and Language schools
0333 234 1388
Mon–Fri: 9am to 5pm
Sat–Sun: Closed
Sports and Not-for-profit
0333 234 1358
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Travel agents and operators
0333 234 0041
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Tell us about
Technical issues
If there's a technical issue with our site, we'd like to know.
0333 234 1558
Mon-Fri: 8am to 6pm
Sat: 9am to 5pm; Sun: Closed
Complaints
If you're unhappy with our service we want to know so we can put things right.
0800 085 8698
Mon–Fri: 9am to 5.30pm
Sat-Sun: Closed
Problems logging into your account
Login issues
You can reset your password online, but if you've forgotten your username or are having difficulty logging in then please give us a call
0333 234 1552
Mon–Fri: 8am to 6pm, Sat: 9am to 5pm; Sun: Closed
Claims
New and existing claims
Find the contact details for your policy and claim type in our Claims centre
Need to contact us?
Our friendly team are ready to talk to you:
Monday-Friday: 8am-6pm, Sat: 9am-5pm