| Personal insurance | ||
|---|---|---|
| Car, home, travel and landlord insurance | 0333 234 1556 |
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: 10am to 4pm |
| Possessions, gadget or student insurance | 0333 234 1557 |
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: 10am to 4pm |
| Financial advice | ||
|---|---|---|
| Mortgages, life and critical illness insurance, income protection, business protection including key man cover and employee benefits | 0333 234 1655 |
Mon-Thu: 9am to 8pm
Fri: 9am to 5pm Sat-Sun: Closed |
| Businesses & organisations | ||
|---|---|---|
| Letting agents | 01242 866909 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Commercial landlords | 01242 866 166 / +44 1242 866 166 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Students' unions | 01242 866788 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Language schools | 01242 866788 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Charities | 01242 866906 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Travel agents & operators | 01242 866616 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Sports & leisure | 01242 866789 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Personal insurance | ||
|---|---|---|
| Car, home, travel and landlord policies | 0333 234 1558 |
Mon–Fri: 8am to 6pm
Sat: 9am to 5pm Sun: Closed |
| Possessions, gadget or student insurance | 0333 234 1557 |
Mon–Fri: 8am to 8pm
Sat: 9am to 5pm Sun: 10am to 4pm |
| Financial advice | ||
|---|---|---|
| Mortgages, lifestyle protection, pensions. investments, business protection or employee benefits | 0333 234 1655 |
Mon–Thu: 9am to 8pm
Fri: 9am to 5.30pm Sat–Sun: Closed |
| Businesses & organisations | ||
|---|---|---|
| Letting agents | 0333 234 1653 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Commercial landlords | 01242 866 166 / +44 1242 866 166 |
Mon-Fri: 9am to 5pm
Sat-Sun: Closed |
| Education, charities, sports and leisure | 01242 866 800 |
Mon–Fri: 9am to 5pm
Sat–Sun: Closed |
| Travel - prepaid cards | ||
|---|---|---|
| Prepaid cards | 0207 096 9456 |
Customer service: every day, 9am to 6pm
Automated account information: every day, 24 hours Calls will cost 2p per minute plus your network access charge |
| Personal insurance | ||
|---|---|---|
| Car insurance | 0333 234 1562 |
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: 10am to 4pm |
| Home, possessions, gadget, student, travel and landlord insurance | 0333 234 1563 / +44 1282 672073 |
Mon-Fri: 8am to 8pm
Sat: 9am to 5pm Sun: 10am to 4pm |
| Motor policies | ||
|---|---|---|
| Incident line - comprehensive cover | 0333 234 1662 | Every day, 24 hours |
| Incident line - third party, fire & theft | 0333 234 1663 | Every day, 24 hours |
| Windscreen claims | 0333 234 1667 | Every day, 24 hours |
| RAC breakdown cover | 0333 202 1867 | Every day, 24 hours |
| Legal advice helpline | 0333 234 1665 | Every day, 24 hours |
| Existing claims | 0333 234 1599 |
Mon–Fri: 9am to 5.30pm
Sat–Sun: Closed |
| Existing claims if your policy number starts ABC | 0800 028 9655 |
Mon-Fri 9am to 5.30pm
Sat-Sun Closed |
| Existing claims if your policy number starts HYC or HYT | 0800 633 5430 |
Mon-Fri 9am to 5.30pm
Sat-Sun Closed |
| Existing claims if your policy number starts XXA or XXQ | 0500 511 001 |
Mon-Fri 8am to 6pm
Sat-Sun Closed |
| Home policies | ||
|---|---|---|
| Buildings or contents claims | 0333 234 1688 |
Mon-Fri: 9am to 5:00pm
Sat: 9am to 12pm Sun: Closed |
| Existing buildings or contents claims if your policy starts DG1 | 0330 102 8747 |
Mon-Fri: 9am to 5:30pm
Sat-Sun: Closed |
| Home emergency | 0333 000 7916 | Every day, 24 hours |
| Home emergency if your policy number starts ST1 or ST2 (for policies purchased or renewed with a cover date prior to August 26th 2017) | 0330 134 8162 | Every day, 24 hours |
| Home emergency if your policy number starts ST1 or ST2 (for policies renewed with a cover date of 26th August 2017 and onwards) | 0330 303 1475 | Every day, 24 hours |
| Key care | 0345 303 4025 | Every day, 24 hours |
| Landlord policies | ||
|---|---|---|
| Buildings or contents claims | 0333 234 1688 / +44(0)1242 217 040 |
Mon–Fri: 9am to 5:00pm
Sat: 9am to 12pm Sun: Closed |
| Possessions, gadget or student policies | ||
|---|---|---|
| Make a claim | 0333 234 1688 |
Mon-Fri: 9am to 5:00pm
Sat: 9am to 12pm Sun: Closed |
| Travel policies | ||
|---|---|---|
| If your travel policy is underwritten by Zurich, please use the following numbers: | ||
| Travel claims | 0333 234 1691 / +44(0)1242 217 301 |
Mon – Fri: 9am to 5:30pm
Sat: 9am to 12pm Sun: Closed |
| Medical Assistance | 01243 621 058 | Every day, 24 hours |
| Legal Expenses | 0333 234 1691 |
Mon-Fri 9am-5.30pm
Sat: 9am to 12pm Sun: Closed |
| If your travel policy is underwritten by AXA or Inter Partner Assistance, please use the following numbers: | ||
| Travel claims | 0333 234 1692 / +44(0)1242 866 607 |
Mon – Fri: 9am to 5:30pm
Sat: 9am to 12pm Sun: Closed |
| Medical Assistance | 0203 126 4114 / 0203 060 9671 | Every day, 24 hours |
| Legal Expenses | 0370 350 5716 | Every day, 24 hours |
| In the event that there is no clear underwriter, please use the following: | ||
| Travel claims | 0333 234 1693 / +44(0) 1242 217 302 |
Mon – Fri: 9am to 5.30pm
Sat: 9am to 12pm Sun: Closed |
| Update payment details | ||
|---|---|---|
| Contact Premium Credit Limited for missed or late payments, changing your direct debit or bank details for any policy | 0344 736 9814 |
Mon–Fri: 8am to 6pm
Sat–Sun: Closed |
| Personal insurance | ||
|---|---|---|
| Car, home, possessions, gadget, student, travel and landlord policies | 0333 234 1558 |
Mon–Fri: 8am to 6pm
Sat: 9am to 5pm Sun: Closed |
| Travel - prepaid cards | ||
|---|---|---|
| Prepaid cards | 0207 096 9456 |
Calls will cost 2p per minute plus your network access charge.
Mon–Fri: 9am to 6pm Sat: 9am to 6pm Sun: 9am to 4pm |
| Technical issues | ||
|---|---|---|
| If there's a technical issue with our site, we'd like to know. | 0333 234 1558 |
Mon–Fri: 8am to 8pm
Sat: 9am to 5pm Sun: 10am to 4pm |
| Complaints | ||
|---|---|---|
| If you're unhappy with our service we want to know so we can put things right. | 0800 085 8698 |
Mon–Fri: 9am to 5.30pm
Sat-Sun: Closed |
| Login issues | ||
|---|---|---|
| You can reset your password online, but if you've forgotten your username or are having difficulty logging in then please give us a call | 0333 234 1558 |
Mon–Fri: 8am to 6pm
Sat: 9am to 5pm Sun: Closed |