Privacy policy

Endsleigh is committed to protecting your privacy. All your information is collected and handled lawfully in accordance with the Data Protection Act 1998 (as amended from time to time).

This privacy policy should be read in conjunction with the website terms and conditions.

What information do we collect and how is it used?
We collect information that you actively provide us with when completing a quote or purchasing a product or service from us. We may search external sources (e.g. the edited electoral roll, county court judgments, bankruptcy registers and higher education sources to verify student or graduate status if applicable) to check and assess your insurance application for accuracy. These searches may be recorded by credit agencies but won't affect your credit standing. If you purchase a policy, please note that these searches may take place again when your policy is due for renewal.


Information we hold about you may be used for the following purposes:

  • For identification when we are in contact with you
  • To help us to identify products or services for which you may be eligible
  • To consider any applications for products or services you may make
  • To help administer and contact you about improved administration of any products and services we have provided previously, now or in the future
  • To assist in making decisions on any claim you may make
  • To carry out market analysis and customer profiling and create statistical and testing information
  • To help to prevent and detect fraud or loss
  • To contact you in any way, where you have previously consented, about products or services offered by us or other companies within the Zurich Insurance Group (of which Endsleigh is a part)


Will Endsleigh disclose the information it collects to third parties?
Your information will be disclosed to third parties when:

  • You have given your consent
  • Disclosure is required or permitted by law or regulation
  • It is necessary for the performance of your agreement with us
  • The relevant third party provides services in connection with our agreement with you
  • The relevant third party is a credit reference agency or fraud prevention agency


Dealing with others
In some exceptional circumstances we may deal with people who contact us on your behalf, such as family members. Although we will not disclose to them any personal information we hold about you. If you'd prefer us to deal only with you, please let us know. When you give us information on behalf of someone else you'll need to confirm that they are aware of and accept our privacy policy.

Cookies
View our cookie policy.

Storage of information
Any personal information is held safely with our security systems preventing unauthorised access.

Does Endsleigh keep web logs?
Endsleigh maintains web logs in order to evaluate the usage of the site. These do not reveal any details about you or impact on your privacy.

How can you prevent further contact?
If you decide at any time that you do not want information about other products and services offered by us and other companies within the Zurich Insurance Group, including Endsleigh, please let us know. You can do this by phoning us on 0844 472 2592.

Changes to this policy
If we change our privacy policy, we will post any changes on these pages so that you are always aware of how we use your information.

Tell us what you think
Endsleigh welcomes your comments about privacy. Please contact us with any requests or complaints on the subject.