Coronavirus update for students covered by an Endsleigh Block Possessions insurance policy



If you’re looking for information regarding the coronavirus and your block halls possessions policy, you may find the answers to your questions here. 

If you still can't find what you're looking for, other ways to get help and information include visiting our claims centre, logging into your online account or speaking to us on Live Chat.

Have you left your possessions inside your room?

We know you might have left your accommodation at short notice and returned home, and you might not have taken all of your possessions with you. Normally, we won’t pay a claim if you leave your belongings in a place nobody is living in for more than 60 days, but we’ve removed this condition for the rest of your policy year. This means if you’ve left some of your belongings behind at university you’ll still be able to make a claim, even if nobody is living at you student address.  

Are your possessions covered when you are travelling home?

When you are travelling home, you may be carrying important items. We’ve increased your cover for theft whilst you’re travelling home up to £500 per bag of possessions. Cover only applies within the UK.

Have your possessions been put into storage at your accommodation?

Your accommodation provider may have put your possessions into secure storage for you. Please be reassured that cover for these items will still apply in storage and this includes all items up to the limits on your policy certificate. Please see the link below to view your policy certificate.

Are you living in temporary accommodation?

If you have been moved into temporary accommodation elsewhere, the block possessions policy will still cover you and you can still make a claim if you need to. This is to make sure you receive the same protection you had when you were in your designated student accommodation.

If you do need to make a claim;

Our specialist claims team are still running at full capacity. We wanted to provide a reminder on how you can make a claim under this policy:

  • Claims can be registered 24 hours a day, 365 days a year by reporting them online via
  • Endsleigh’s Claims Service is open five days a week, Monday to Friday 9:00am-5:30pm; Phone number - 0800 923 4042. This number will be directed to an out of hours support service outside of these times.

To access your policy information please click here.

Last updated: 01 April 2020