As part of Endsleigh’s Better Relations campaign, we conducted some research that found, for the most part, landlords and tenants get along pretty well. We also found that going the extra mile can have a positive impact on how long tenants stay in a property.
With that in mind, we’ve pulled together some top tips to help landlords keep the tenants they want to hold on to:
1. Set expectations
When it comes to keeping tenants happy, communication is key. This doesn’t mean that you’re on the phone to them every week – it’s about consistency. Depending on what timings work for you, let your tenants know that you’ll drop in once every three months to check how things are going. This will provide some added structure to the tenancy, allowing both parties to discuss things such as property maintenance.
2. Address problems quickly
We all know that landlords are busy people, and it’s not as though you’re sitting around waiting for a call from a tenant letting you know that something’s gone wrong. However, whilst these sorts of issues might seem trivial to you, they can make a big difference to a tenant’s experience of living in your property. So if they report something, or you notice something’s wrong whilst visiting, try and get it sorted as quickly as possible. It's also important to make it clear from the outset who is responsible for certain repairs in the property. Go the extra mile by checking in with your tenants after any maintenance work to check that they're happy with the repairs.
Nothing says ‘I’d like you to stay’ better than investing in some new fixtures and fittings. This shows that you trust the tenants to treat your property with respect and will also help make their lives easier. What’s more, you may find that tenants are more responsive to paying a higher rent if you offer to improve the property.
4. Give them some space
As far as possible, try to avoid dropping in on tenants unexpectedly. Let them know in advance that you’re coming around. Otherwise, they might get a nasty shock if they’re just emerging from the shower when you’re checking the condition of the property. Typically, landlords should let tenants know at least 24 hours in advance that they’re planning to come round.
5. Surprise them
When we say surprise your tenants, we do of course mean in a positive way. Performing a random act of kindness, like providing a bottle of wine, or putting credit on the electricity meter when they move in may seem like a small act to you, but it can do wonders for the landlord-tenant relationship. In fact, according to our research, 70% of tenants who received an act of kindness stayed in their property for 24 months or more, compared to just 53% who hadn’t.