Q: When does it start?
A: If you’re already accredited by one of the London Rental Standard providers, they will contact you to ask if you want to join the London Rental Standard. If you haven’t heard from your scheme, you can contact them to ask about joining. New members can join one of the landlord or agent schemes at any time.
Q: How do I join?
Q: How much does it cost?
A: The price varies depending on which accreditation scheme you join. The largest scheme – London Landlord Accreditation Scheme (LLAS) – is free to join but you’ll need to pay £89.90 for the one day training session.
Q: How long am I accredited for?
A: Each scheme has its own requirements. For example, LLAS accreditation lasts for five years.
Q: Do I have to accredit every property?
A: No. The London Rental Standard is about accrediting landlords, letting agents and managing agents, not individual properties.
Q: How do I benefit if I’m a landlord?
A: By signing up, you’ll be part of the Mayor’s campaign to promote good standards in London’s private rental market. The London Rental Standard is set to become recognised across London as a mark of quality. You’ll stand out as a good landlord, and can choose letting agents that have done the same.
The Mayor is working with Endsleigh Insurance Services Limited, which means accredited landlords who take out their buildings insurance get free 24 hour home emergency cover, covering you for up to £500 worth of emergency repairs (usually costing £59.50). You’ll also get a discount on registration with mydeposits tenancy deposit protection scheme. Many accreditation schemes also offer additional incentives, discounts and other support to their members.
Q: How do I benefit if I’m an agent?
A: By signing up, you’ll be part of the Mayor’s campaign to promote good standards in London’s private rental market. The London Rental Standard is set to become recognised across London as a mark of quality sought by both landlords and tenants. You’ll stand out as a good agent who meets professional standards and knows how to rent out property legally. The Mayor has also partnered with mydeposits tenancy deposit protection scheme to give agents who sign up a discount on registration.
Q: How do I benefit if I’m a tenant?
A: By choosing a London Rental Standard landlord or agent, you can be confident they’ve signed up to a set of minimum standards, covering everything from transparency of fees to minimum response times for repairs.
Q: How do I complain?
A: If your landlord or agent is signed up to the London Rental Standard but you think their service is falling short, ask your landlord who they’re accredited by and contact the accreditation scheme directly to complain.
Q: Who will make sure landlords and agents are complying with the London Rental Standard once they’re accredited?
A: It’s the responsibility of each individual accreditation scheme to make sure their members are complying, and to take away their London Rental Standard badge if they’re not.
Q: Do I have to be accredited to rent out properties in London?
A: No, but it’s strongly advisable that you are. It will also be in your commercial interest, since tenants will soon start looking out for London Rental Standard landlords and agents.
Q: Does accreditation control the rents I can charge?
A: No. Accreditation is about the quality of the service you provide to your customers, not about telling you what you can charge. The Mayor does not support any form of rent controls.
Q: Who are the accreditation bodies?
A: For landlords, the approved accreditation schemes are:
London Landlord Accreditation Scheme (LLAS)
LLAS is an accreditation scheme administered by Camden Council on behalf of all London boroughs. It provides training and professional development for landlords and agents to raise housing standards in London and the South East. Find out more about this scheme on the LLAS website.
National Landlords Association (NLA)
NLA is a professional association for private residential landlords. It offers accreditation to landlords in London and across the UK, through both online and face-to-face training and professional development. Find out more about this scheme on the NLA website.
Residential Landlords Association (RLA)
The RLA is a professional association for private residential landlords. It offers accreditation to landlords in London and across the UK, via online and face-to-face training and professional development through the Residential Landlords Association Accreditation Scheme (RLAAS). Find out more about this scheme on the RLA website.
For letting agents, the approved accreditation schemes are:
Association of Residential Letting Agents (ARLA)
ARLA is a professional body for letting agents. It offers accreditation through a QCF-approved professional qualification in residential lettings and property management - a requirement of ARLA membership – and additional training for ARLA members. Find out more about this scheme on the ARLA website.
National Approved Lettings Scheme (NALS)
NALS is a licensing scheme for letting and managing agents. It offers accreditation through an online foundation course as well as qualifications such as BTEC Level 3 in Lettings and Management practice. Find out more about this scheme on the NALS website.
Royal Institution of Chartered Surveyors (RICS)
RICS is a professional body for qualifications and standards in land, property and construction. It can accredit letting and managing agents who are RICS regulated firms that meet the LRS requirements and operate in London. Find out more about this scheme on the RICS website.
UK Association of Letting Agents (UKALA)
UKALA is a professional body for letting agents. It offers accreditation through face-to-face and online foundation lettings and residential property management courses. Find out more about this scheme on the UKALA website.
Richard Blakeway, Deputy Mayor for Housing, Land and Property tells us why London needs the London Rental Standard.
Matt Hoy, a former tenant of accredited landlord Rob Hunter, tells us why he supports the Mayor's new London Rental Standard.
On 28th April 2014 Endsleigh partnered with the Mayor of London's office to launch the capital's first ever rental standard. A city-wide badge of accreditation for London's landlords. Find out more about the standards here.
Find out more about our partners the London Landlord Accreditation Scheme.
Rob Hunter who runs lettings company Place Group UK, explains how the Mayor’s London Rental Standard is good for landlords, agents and tenants.