Customer care

At Endsleigh, we manage all our policy issuing, adjustments, renewals and claims. This means that we are free to implement our own customer care standards without the influence of insurers.

This same philosophy broadly exists within our subsidary companies, although some business functions have to be dealt with by the insurer themselves. Even in these instances there are procedures in place to monitor the service standards provided.

General Insurances Claims Service

Our claims division is regarded by many insurers to be one of the best in the industry.

The operation is regularly audited by our scheme suppliers and the companies on our panel.

Our service has consistently been praised for its speed and efficiency and therefore we are proud to have full delegated authority to handle claims on our insurers' behalf.

Rather than having to refer customers to insurers' own operations we are authorised to maintain complete control over quality, at all points of a claim, leading to high service standards.

We have a large number of expert technicians and claim managers, all of whom appreciate operating with a heightened level of customer service.