In this policy "Endsleigh", "we" and "us" mean Endsleigh Insurance Services Limited (Company 856706) registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire, GL51 4UE. A company in the Endsleigh group of companies.
For the purposes of data protection legislation Endsleigh is the data controller of your personal information.
Endsleigh accepts no responsibility for the ways in which such organisations outside of the Endsleigh group of companies use your personal information.
We collect and process personal information that you provide directly and information we obtain about you from other sources. We collect some information automatically. We also collect information about you from other sources, including information you have voluntarily made public.
We routinely record and monitor calls, emails and other communications to improve our service and for security and regulatory purposes.
It's important that you take reasonable care when answering any questions we ask by ensuring that all information provided is accurate and complete. If you carelessly provide false or misleading information to us, or to an insurer, it could adversely affect your policy and any claim. If you deliberately or recklessly provide false or misleading information the insurer will be entitled to treat your policy as if it never existed, decline all claims and take further legal action against you.
You must tell us about any change in your circumstances as soon as possible as this could affect your insurance cover.
Endsleigh and our selected third parties collect and use your information to meet our legal obligations (for example towards third party claimants), and for these legitimate business purposes, to:
We keep the amount of information collected and the extent of any processing to the minimum to meet these legitimate business purposes.
We normally need your consent before we permit other people you trust to act on your behalf.
Data protection legislation permits us to collect and use sensitive personal information (e.g. criminal convictions, health records, union membership and the time you’ve been resident in the UK) without requiring your consent.
Insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS Ltd), and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help us check information provided and also to prevent fraudulent claims.
Information relating to your motor insurance policy will be added to the Motor Insurance Database (MID) managed by the Motor Insurer’s Bureau (MIB). It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the police. You can check that your correct registration number details are shown on the MID at www.askmid.com. You can find out more about this from your insurer, or at www.mib.org.uk.
When necessary we will share your personal information with:
We transfer your data outside of the UK. We have safeguards in place including standard contractual clauses which have been adopted or approved by the EU or other solutions that meet the requirements of European data protection laws to ensure that your personal data are protected to the extent you would expect, were they to remain in the UK. A copy of these safeguards is available from our data protection officer.
We keep your information only for as long as is necessary to meet the purposes for which it was collected and to comply with our legal and regulatory obligations as set out by HMRC, the Financial Conduct Authority and others.
Under data protection legislation you have the right to:
If you have any concerns regarding our processing of your personal information or your data protection rights, please contact us. If you have raised a concern with us and it has not been resolved to your satisfaction, you have the right to report your concern to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. The Information Commissioners Office cannot award compensation.
We keep your customer profile which includes information about you that you did not give to us yourself. Where necessary for our contract with you, or where we have authorisation in law or your agreement, we will use your personal information, including your customer profile, to make automated decisions for the purposes of i) providing quotations for insurance and similar financial products ii) detecting or preventing fraud or other crimes; iii) processing claims; or iv) marketing. You may, under certain circumstances, have the right not to be subjected to such automated decisions where they have a legal or similarly significant effect on you.
To exercise your data protection rights or to find out more about how we use your information please contact us:
by email: firstname.lastname@example.org
by post to:
Data Protection Officer
Endsleigh Insurance Services Limited
Requests must be made by the data subject (the person the data relates to), or by someone who we have previously agreed may act on their behalf. We have the right to refuse requests which are excessive, unfounded or repetitive, or where we are unable to verify your identity. We may also ask you to provide additional information or documentation if we are unable to verify your identity.
When making a request, please include i) your full name and date of birth as they appear on your insurance documents and ii) any relevant dates, times and reference numbers, particularly policy, quote or claim numbers.
Updated 17 May 2018.