Claim centre

 

Motor (new claims notification)

Incident line - comprehensive cover 0333 234 1662 Every day 24/7  
Incident line - third party, fire & theft cover 0333 234 1663 Every day 24/7  
Excess protect policies - effective on or after 01.07.18 Claimez - Scheme code '20331'   Claim online
Excess protect policies - effective on or after 30.08.18 Claimez - Scheme Code '20143'   Claim online

Motor (update on existing claims)

The contact details for existing claims vary depending on your insurer. Please refer to your claims correspondence for information about how to get in touch about your claim.

If you have your policy number to hand you can look up the claim centre contact details here.

If not, you can log in to your Endsleigh account to find it.

Home Buildings and Contents claims

All claims for mobile phones (except AX4) 0800 923 4042 Mon-Fri: 9am to 5.30pm 
Sat-Sun: Closed
Claim online
Mobile phone claims if your policy starts AX4 0330 024 8087 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Bank holidays: 9am to 4pm
Claim online
Policy numbers starting with AX1 or AX2 0330 024 6842 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Sun: Closed
 
Policy numbers starting with AZ1, CN1, CN2 or CN3 0345 073 1117 Mon-Fri: 9am to 5pm 
Sat-Sun: Closed
 
Policy numbers starting with AX3 0330 024 8087 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Sun: Closed
 
Policy numbers starting with DG1 0344 412 4259 Mon-Fri: 9am to 5pm 
Sat-Sun: Closed
 
Policy numbers starting with EL4 or EL6 0345 603 8381 Mon-Fri: 8am to 6pm

Or by email
(EL policies only)
 
Policy numbers starting with EC6, FL1, GE1, NU1, RE1, RE2, TS4, ZP2 or ZU1 0800 923 4042 Mon-Fri: 9am to 5.30pm 
Sat-Sun: Closed
Claim online
Policy numbers starting with FT1, FT2, FT4, GN1, GN4, KT1 or KT2 0345 165 0933 Every day 24/7  
Policy numbers starting with LG3 or LG5 0370 900 5565 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Sun: Closed
 
Policy numbers starting with RA1, RA2 or RA3 0330 102 4010 Mon-Fri: 8am to 6pm 
Sat: 9am to 5pm 
Sun: Closed
 
Policy numbers starting with ST1 or ST2 0330 123 5748 Mon - Fri: 9am to 5pm 
Sat-Sun: Closed
 

 

Gadget and Possessions claims

Policy numbers starting with AX4 0330 024 8087 Mon - Fri: 8am to 8pm 
Sat: 9am - 5pm 
Bank holidays: 9am - 4pm
Claim online
Policy numbers starting with MP1, PZ1 or SG3 0800 923 4042 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Bank holidays: 9am to 4pm
Claim online
Policies purchased from Endsleigh on campus (4 digit reference numbers) 0800 923 4042 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Bank holidays: 9am to 4pm
 
Claims for Room Key Cover 0845 303 4025 Mon-Fri: 9am to 5pm 
Sat-Sun: Closed
 

 

Travel claims

If your travel policy starts with BN9, IL9, IN9, IS9, KL9, NG9, NS9, SG9 or UL9 please use the following numbers:

Travel claims 01202 038 946 Mon-Fri: 8am to 8pm 
Sat: 8am to 4pm
Claim online
Medical assistance 01243 621 058 Every day, 24 hours  

If your travel policy starts with GY9, MT9, SA9 or SL9 please use the following numbers:

Travel claims 03300 584 120 Mon – Fri: 9am to 5pm 
Sat-Sun: Closed
Claim online
Medical assistance +44(0)203 126 4114 Every day, 24 hours

 

Landlord claims

Policy numbers starting with LA1 0345 165 0933 Every day 24/7 Claim online
Policy numbers starting with LE1 0345 603 8381 Mon-Fri: 8am to 6pm

Or by email
(LE1 policies only)
Claim online
Policy numbers starting with LG6 0370 900 5565 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Sun: Closed
Claim online
Policy numbers starting with LX1 0330 024 6842 Mon-Fri: 8am to 8pm 
Sat: 9am to 5pm 
Sun: Closed
Claim online
Policy numbers starting with EL3, EL7, LZ1, TS3, TS7 0800 923 4042 Mon-Fri: 9am to 5.30pm 
Sat-Sun: Closed
Claim online

 

Home emergency claims

Executive Home Emergency Claims 0330 303 1475 Every day, 24 hours  
Home or Possessions Home Emergency Claims 0333 000 7916 Every day, 24 hours  
Landlords Home Emergency Claims 0333 000 7862 Every day, 24 hours  

 

Windscreen claims

Policy numbers starting with ZHR0 0800 587 6841 Auto Windscreens  
All other policies 0333 234 1667 National Windscreens Claim online

 

Student block halls (new claims notifications)

 

All new claims 0800 923 4042 Mon-Fri: 9am to 5.30pm 
Sat-Sun: Closed
Claim online

 

Legal expenses claims

Landlords Legal Expenses 0117 917 1698 Mon-Fri: 9am to 5.pm 
Sat-Sun: Closed
 
Landlords Legal Advice 0333 000 2081 Mon-Fri: 9am to 5pm 
Sat-Sun: Closed
 
Motor Legal Expenses or Legal Advice 0333 234 1665 Mon-Fri: 9am to 5pm 
Sat-Sun: Closed
 
Legal Expenses or Legal Advice for all other policies 0117 933 0656 Mon-Fri: 9am to 5pm 
Sat-Sun: Closed
 

Breakdown cover

Breakdown Cover 0330 159 0245 Every day, 24 hours  

KeyCare cover

KeyCare 0345 303 4025 Every day, 24 hours  

 

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