Report a travel claim

If you're ready to make a claim, complete your details below and a member of our claims team will contact you to arrange your next steps.

Please be aware that any inaccurate statements or the withholding of information will render your claim void. It may also result in criminal prosecution against you if false and dishonest information is provided.

Before you start, please check:

  • your excess – you will have to pay this amount towards claims you make. You can see your excesses on your statement of insurance. Different types of claim may have different excesses.
  • your cover – make sure you’re covered for the claim you need to make by checking your policy wording and policy summary.

Step 1 of 3

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Contacting you


We may wish to contact you to discuss your claim.



About the incident