Have a question about COVID-19? Visit our FAQs.

FAQs

If you need to speak to us, we’re here to help

If you need to speak with us, whether it be regarding your account, your claim or if you’re struggling with premium payment instalments, we’re here. You can use our Live Chat or our FAQs to find what you need. Or if your query is more urgent, get in touch.

Read more about coronavirus and how it could affect your travel insurance here.

Explore our travel insurance products

Single trip travel insurance
Gap year travel insurance
Study abroad travel insurance
Annual multi trip travel insurance
Bullet Point

Cover your trip from £8.93*

*20% of customers paid this price between the 1st of July 2019 and the 31st of December 2019

Bullet Point

Emergency medical expenses

Medical expenses up to £10,000,000 including repatriation.

Bullet Point

Airline financial failure

Cover for airline financial failure up to £2,000 and delayed departure cover up to £5,000

Bullet Point

Worried about Brexit?

Our comprehensive policies provide cover in the event of flight disruption resulting from Brexit.

Any new policy purchased will not cover any cancellation where you cannot travel or choose not to travel because the Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) advises against travel due to a pandemic. We will cover your medical costs related to Coronavirus provided you haven't travelled against Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) or medical advice.

Bullet Point

Lost documents, including passports

Get up to £500 to replace lost documents, and up to £500 for the cost of travelling to replace them

Bullet Point

Emergency medical expenses

Medical expenses and the cost of repatriation, if medically necessary, up to £10,000,000

Bullet Point

Cancellation and curtailment

Up to £5,000 if you have to cancel or postpone your travel plans because of injury, illness or a family bereavement. We'll also pay up to £250 for any pre-paid excursions.

Bullet Point

Lost, stolen or damaged baggage and belongings

Up to £2,500 to replace damaged, lost or stolen bags and their contents including up to £350 for any valuables.

Any new policy purchased will not cover any cancellation where you cannot travel or choose not to travel because the Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) advises against travel due to a pandemic. We will cover your medical costs related to Coronavirus provided you haven't travelled against Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) or medical advice.

Bullet Point

Course fees

Course fees up to £8,000 should you have to cancel your trip due to an insured event.

Bullet Point

Cancellation

Cancellation cover up to £5,000 as well as up to £250 for any pre-paid excursions.

Bullet Point

Emergency medical expenses

Up to £10,000,000 cover for medical expenses if you have an accident or become unwell on your trip

Bullet Point

Baggage and personal belongings

Baggage, personal possessions and valuables up to £2,500.

Any new policy purchased will not cover any cancellation where you cannot travel or choose not to travel because the Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) advises against travel due to a pandemic. We will cover your medical costs related to Coronavirus provided you haven't travelled against Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) or medical advice.

Bullet Point

Emergency medical treatment

Up to £10,000,000 cover for emergency medical treatment if you have an accident or become unwell on your trip (including repatriation if medically necessary).

Bullet Point

Baggage and belongings

We'll provide cover for lost, stolen or damaged baggage and belongings up to £2,000.

Bullet Point

Scheduled airline failure

Cover for airline financial failure up to £2,000 and delayed departure cover up to £5,000

Bullet Point

Worried about Brexit?

Our comprehensive policies provide cover in the event of flight disruption resulting from Brexit.

Any new policy purchased will not cover any cancellation where you cannot travel or choose not to travel because the Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) advises against travel due to a pandemic. We will cover your medical costs related to Coronavirus provided you haven't travelled against Foreign, Commonwealth and Development Office (or any other equivalent government body in another country) or medical advice.

Travel insurance with medical conditions

If you have a pre-existing medical condition, you may need additional cover for your trip.

Can I take out a policy to travel to countries affected by coronavirus?
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If you’re looking for information regarding the coronavirus and travel insurance, please visit our COVID-19 travel FAQs.

If you still can't find what you're looking for, other ways to get help and information include visiting our claims centre, logging into your online account or speaking to us on Live Chat.

Last updated: 19/10/2020


What pre-existing medical conditions are covered?
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A pre-existing medical condition is an illness or injury that you are aware of at the time you take out your travel insurance policy. This includes any medical condition to which you have been prescribed medication or for which you have received, or are waiting to receive, treatment (including surgery, tests or investigations) within the last 2 years. If you have a pre-existing medical condition not covered by Endsleigh below, please visit the Freedom Insurance tab for more information on our medically informed partner agent.

If you have any of the medical conditions listed below, you will be covered automatically under our standard travel insurance policy (even if you have been prescribed, or are waiting to receive, medication or treatment in the last 2 years). 

  • Acid reflux
  • Acne
  • Allergy (requiring non-prescriptive treatment only)
  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Broken bones (except back and skull)
  • Cataracts; Colds or influenza
  • Dyspepsia
  • Eczema
  • Gout
  • Hayfever
  • Hysterectomy (provided carried out more than 6 months ago)
  • Irritable bowel syndrome
  • Menopause
  • Migraine
  • Psoriasis
  • Tonsillitis
  • Underactive thyroid
  • Varicose veins

If you have any of the conditions listed above, or do not suffer from any pre-existing medical conditions, please continue to get a quote with Endsleigh.

What pre-existing medical conditions are not covered?
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We are unable to provide cover for any of the following conditions (whether controlled or not) where you have ever suffered from:

  • Cardiovascular conditions (any condition relating to the heart, arteries, veins or blood pressure)
  • Respiratory conditions (relating to the lungs or breathing)
  • Stroke
  • Cancer
  • Crohn’s disease
  • Epilepsy
  • High cholesterol
  • Diabetes

It’s important to let us know if you are aware of a pre-existing medical condition, as not doing so could invalidate your travel insurance policy in the event of a claim. 

If you’re unsure as to whether your medical condition is covered, please contact us to discuss your quote. If you have a pre-existing medical condition included in the list above, please click on the next tab to find out more about Freedom Insurance, our medically informed partner agent.

The Money & Pensions Service (MaPS) has launched a travel insurance directory on its Money Advice Service website for people with serious pre-existing medical conditions. Click below for the directory or phone 0370 950 1790 (Mon–Fri 9:00am-5:00pm)
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Backpacker insurance

As a leading insurance provider in the student and youth travel market, we'll provide comprehensive protection for your backpacking trip abroad. Get covered for cancellation, medical expenses and personal belongings, with low excesses of just £75 and a 24-hour medical claim helpline.

 

Winter sports insurance

Hitting the slopes this ski season? Get peace of mind on the piste with cover for up £10 million medical expenses and up to £300 to hire replacement ski equipment

 

FCDO travel advice

Please visit the Foreign, Commonwealth and Development Office (FCDO) website to ensure your destination is not restricted under any FCDO directive which will affect the cover provided under your insurance policy.

endsleigh & FCDO travel advice promo

Need help with travel insurance?

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You might also be interested in...

School group travel insurance

Planning a school trip? Endsleigh's school group travel cover provides up to £2 million group liability cover, so you can relax and enjoy your trip.

Business travel insurance

Take your business global with protection against cancellation, delayed departure and cover for medical emergencies and repatriation.

Single trip travel insurance

Get covered up to £5,000 for cancellation costs should something unexpectedly go wrong with your holiday.

Need to contact us?

Our friendly team are ready to talk to you:

Monday-Friday, 8am-6pm; Saturday, 9am-1pm

Call us on 0333 234 1552