Can I take out a policy to travel to countries affected by coronavirus?
If you have a travel policy starting with SL9, SA9, MT9 and GY9:
Travel insurance is to cover you against unexpected events. Therefore, if you book a holiday and / or buy a travel policy for a destination where an outbreak has already been reported or regulatory advice is in place, then coronavirus claims may not be considered under your travel insurance policy.
If you have a policy number starting with BN9, IS9, NG9, NS9 or SG9:
Your travel insurance does not cover circumstances or events known at the start date of your cover.
If you purchase travel insurance and travel to a country or area that the FCO or equivalent government or national authority, or the World Health Organisation has advised against travel your trip will not be covered under your policy.
From 4.27pm on 11th March 2020, Coronavirus (Covid-19) was declared a pandemic by the World Health Organisation and became a global known event. As such, all policies purchased after this time (or new trips booked under existing policies) will not cover claims under the ‘Cancellation or curtailment charges’ section due to Coronavirus (Covid-19).
If you have bought travel insurance after this time and wish to cancel your policy, you can do so by contacting our customer helpline on 0333 234 1558 and you will be entitled to a refund of premium under the terms and conditions of your policy.
If you have bought travel insurance after this time through your tour operator or travel agent and wish to cancel your policy, you can do so by contacting them directly and you will be entitled to a refund of premium under the terms and conditions of your policy.