Landlords and Tenants: Top tips for Better Relations

01 Apr 2015

Barely a day goes past without another story of ‘nightmare tenants’ or ‘rogue landlords’ appearing online or in the papers. Yet in a survey of over 2,600 landlords and tenants, we found that, for the most part, the two parties coexist very happily.

We know things are not always easy, however, so here a few tips for tenants to help maintain a healthy relationship with their landlord:

  • Keep your landlord informed of problems with the property. Seemingly small issues, like sealant coming away from around a bath, can escalate and lead to bigger problems such as water leakage, which can reap havoc not just in your property, but also your neighbour’s if left unattended
  • It sounds obvious, but don’t try to cover up damage you cause to the property or furnishings. Although it might mean a tricky conversation with your landlord, letting them know straight away and offering to repair the damage could save you money and also help maintain a healthy relationship
  • Before you move out, you’ll need to leave the property as close to the condition in which you found it when you moved in. This is why it’s worth keeping on top of cleaning throughout the tenancy so there’s not a mad panic at the end! Alternatively, you could pay a professional agency to do it for you and save the hassle. Commonly missed checks include the top of window frames, the washing machine detergent drawer and the condition of the extractor fan above the oven


Being a landlord can be a stressful business. But the results of our survey suggest that even the simplest act can help establish a good rapport with tenants and make your life easier. Here are some examples:

  • Providing a welcome pack when a new tenant moves in can go a long way to helping them settle in and will get your relationship off to a good start. Going the extra mile and providing essentials such as tea, sugar, bread, toilet paper and washing up liquid can make the stressful business of moving in that much easier for a tenant
  • If the property has a gas or electricity key, be sure to let the new tenants know ahead of them moving in. If you were feeling generous, you could even put a little credit on the meter to ensure the new tenants aren’t without heat and light when they move in
  • If you’re considering increasing the tenant’s rent, try to provide them with plenty of notice – ideally a few months to allow to them to prepare financially. It’s worth bearing in mind that tenants may be more responsive to paying a higher rent if you offer to improve the property
  • In the event of an emergency, it’s crucial that your tenant knows how to contact you (or the letting agent) and that you’re responsive when an issue is urgent
  • Avoid dropping in on tenants unexpectedly. Typically, landlords should let tenants know at least 24 hours in advance that they’re planning to come round

Click here for some real examples from landlords and tenants which have helped build a better relationship.

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