Landlord responsibilities guide

According to Endsleigh’s recent survey, nearly 40% of landlords agree that tenants are unaware or unclear of what their responsibility is for a rental property and what the landlords is. Furthermore, nearly 30% of tenants surveyed also agreed that they are often unaware or unclear.

As part of our campaign last year to encourage better relations between landlords and tenants, we surveyed more than 2,600 landlords and tenants to find out whether the rental responsibilities in properties were clear with both parties. Our research found there is significant confusion when it comes to where responsibilities lie.

‘Touching up paintwork’, ‘meter readings at the beginning and end of a tenancy’ as well as ‘informing utilities companies and the council of a new occupancy in the property’ are disputed responsibilities by tenants. 60% of tenant respondents consider it as the landlord’s responsibility to ‘touch up paintwork’, yet 45% of landlords cite it as the tenant’s.

Tenants and landlords are also unclear when it comes to the responsibility for ‘pest control’; 32% of landlord respondents believe pest control is the tenant’s responsibility, yet 84% of tenants consider it as the landlord’s.

The biggest discrepancy between what tenants and landlords believe relates to providing meter readings at the beginning and end of the tenancy period. Nearly three quarters (73%) of landlords correctly think it is their tenants’ job to do this, but only 35% of tenants agree.

Relationships between landlords and tenants can often be fraught with issues, when responsibilities of who should do what are unclear. So together with the London Landlord Accreditation Scheme (LLAS), we have created this responsibilities guide to clear up the confusion when it comes to rental property maintenance and care.

Download our landlord and tenant responsibility checklist.

Read our disclaimer.


Endsleigh specialises in providing insurance for students and professionals, including gadget, car, home, landlord, business and travel insurance. For more information, visit our website.

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