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UK mortgage and property world unites for consumer gain

Date: Tue, 25 Oct 2005

A new "property ombudsman" could help deal with consumer complaints about UK mortgage and housing issues.

At present, the industry has a complicated system that deals with complaint handling but the sector is hoping that the creation of a national single-point ombudsman could benefit both customers and businesses.

A working group has already been established and has brought together many professional bodies involved in the UK mortgage, selling and buying industry.

"For some time there has been a glaring need for an easy route to redress in the property industry and a simplification of the process for consumers," said a statement from the working group.

"A single ‘property ombudsman,’ encompassing the existing schemes of the Association of Residential Letting Agents, National Association of Estate Agents, RICS, Ombudsman for Estate Agents and the Housing Ombudsman, while integrating a number of current government initiatives, would provide the clarity and reassurance consumers need when seeking redress."


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