About Us

• Introducing Endsleigh
• Our Commitments
• General Insurance
• Customer Care
• Affinity Relationships
• Company Structure
• FSA Information
• Contact Information
• Email a Query
• Complaint Procedures
• Branch Locator
• Security
• Terms & Conditions
• Media Centre
• Affiliates Programme
• Letting Agents

General Insurance

We offer the following:

• Car
• Car Breakdown
• Windscreen Breakage for Third Party Fire and Theft Motor Policy holders
• Motorcycle
• Motoring Abroad

• Rented Accommodation Contents Cover
• Budget Home Contents and Buildings
• Standard Home Contents and Buildings
• Executive Homes Contents and Buildings
• Very High Value Home Contents and Buildings

• Annual Multi-Trip Travel - Including Business Trips
• Holiday Travel
• Winter Sports Travel
• Extreme Activities Travel
• Backpacking Travel
• Studying Abroad Travel

• Musical Instrument
• Pedal Cycle
• Photographic Equipment
• Home Emergency
• Caravan
• Pets
• Key Care
• Motoring Abroad
• Mobile Phone

Quotes and Cover for General Products

Branch network - has always proved to be a very valuable point of contact for both phone callers and branch visitors. It is a huge benefit to be able to deal with the same person time and time again and branches deal with customers on a much more personal basis. Rapport is built up and customers generally feel they are receiving a better service. We have 120 branches located throughout the UK and approximately 500 staff. Branch Managers ensure company standards, service and procedures are maintained.

0800 free phone numbers - automatically trip to our nearest branch during daytime hours, based on the caller's location. Customers have the convenience of a central number combined with the benefits of dealing with caring local staff.

Out of hours central call centre - all phone calls trip to our Burnley based operation extending the service as follows:

Mon to Fri. - 8.am.to 9pm
Sat - 8am to 8pm
Sun - 10am - 5pm

Although a call centre, we have worked hard to maintain our branch culture within this operation and therefore a more personal service is still achieved.

Internet - we provide instant on-line quotes and cover. We are also introducing functionality that allows clients to download policy documents and work is progressing towards on-line renewals and adjustments. We own a number of specialist websites that attract clients to our insurance products, these include Women on Wheels, 17to40, Sonar Direct, Reducemyquote.com, The Student Motor Quote Company, Your Motor Insurance and Your Home Insurance..

To maximise sales, we electronically post internet quotes to our branch network based on postcode. A screen flag is immediately triggered. Branch sales staff then contact the client to close the sale. This strategy has proved to be highly successful and, of course, supports our general principle of providing a more personal local branch service.

All channels access the same quote and client database so irrespective of when and where a member may call back at a later date, all information is instantly retrievable, by all sales staff, through all channels.

We are in the unique position to be able to promote our service as Call - Visit - Click.

Motor Insurance

We manage a panel of 50 motor schemes.

We use ISL "What If" software to track our premiums against the market throughtout the year.

As an independent intermediary we are constantly negotiating new schemes to add to our panel.

The mix of schemes on our panel is designed to be competitive for students, young drivers, career professionals, mature drivers, safe risks and performance cars. In other words, we have catered for the whole spectrum of motorists within our target markets.

Home Insurance

We manage a panel of 18 household schemes which ensures that we our competitive.

Our schemes reflect the evolving lifestyles of our market. We have products to cover:

• Students Away At College
• Young People In Rented Accommodation
• Budget Household Risks
• Standard Household Risks
• Executive Type Properties And Contents
• Very High Value Contents And Properties - full broking and risk management service

Travel Insurance

We do not believe in the principle of "one policy fits all" and therefore our range of travel policies is divided into niche products designed to reflect the lifestyles of career people. These products are bench marked against the market biannually to identify market movements in premiums.

Small Products

We research the market to select the most appropriate combination of quality cover and competitive premiums.