About Us

• Introducing Endsleigh
• Our Commitments
• General Insurance
• Customer Care
• Affinity Relationships
• Company Structure
• FSA Information
• Contact Information
• Email a Query
• Complaint Procedures
• Branch Locator
• Security
• Terms & Conditions
• Media Centre
• Affiliates Programme
• Letting Agents

Our Commitments

We design insurance policies exclusively for career people.

We are recommended by many career unions, associations and organisations.

Our unrivaled understanding of career insurance starts with students.

We seek accountability to career people through our endorsement by their professional bodies.

If specific benefits are needed, we incorporate them.

We use our specialist knowledge to design exclusive schemes.

We always provide appropriate cover in value for money policies.

We offer a personal service through our local branch network and a direct service on-line at www.endsleigh.co.uk.

We have a national network of branches that provide access to expert advice on a full range of personal and business insurance.

We recognize that career people are mobile and therefore personal records are accessible at any branch.

We understand the value of face to face contact, particularly during a claim or if complaints arise.

We are unique in offering a full service through policy design, issue, change, claim and renewal with a broad choice of leading insurers.

Endsleigh staff are empowered to make decisions on your behalf.

We are sympathetic to the lifestyles of career people and offer a 24/7 service on-line at www.endsleigh.co.uk.

We are dedicated to minimising paperwork and saving you time.

We cut bureaucracy in everything we do. We rarely have forms for you to fill in at proposal, policy change, renewal or claim.

We have a policy of offering single call solutions. You will not be bounced around our business.

Our staff are empowered by insurers to make speedy decisions on your behalf.

We guarantee immediate turnaround of all enquiries.

When we make a commitment to you it will be met.

We will provide independent advice on all your personal and business insurance throughout your Career.

Our expertise in student insurance extends throughout your career from student days to retirement.

Each year we review your insurances comparing them to other insurers to ensure they remain appropriate to your needs and offer value for money.

We offer a broad range of policies that reflect changing needs as careers and lives develop.

We aim to offer solutions to any insurance need that you have. You will immediately be connected to our appropriate expert.

We have access to many major British and European Insurers which adds innovation and value to our products.

We offer a full range of independent life, investment, mortgage and pension advice regulated by the Financial Services Authority.

Our Business Insurance Services are flexible to respond as your business grows.

We have high standards of integrity. If we don't meet your expectations we expect to hear from you.

Consumer representatives on our Board mean that integrity and ethics play a key role in the running of our business.

We place heavy emphasis on the training and competence of our staff, and hold the prestigious Investors in People award.

Our sales staff are paid salaries, not by commission.

All customer service staff work to high service standards and are constantly monitored to ensure they retain client confidence and loyalty.

We won't hide behind small print. Charges for our services are clearly laid out in our documentation.

Your details are safe with us and will only be used to support our relationship with you. We actively seek feedback from our clients encouraging complaints where they are deserved.

If we receive a complaint we promise to reply by return and immediately initiate an investigation in order that it will be speedily resolved to your satisfaction. We expect to retain your business even after a complaint.