It is important that you understand how to make a claim under your students’ union motor policy and this page will guide you through the process, whether your vehicle has broken down, your windscreen is damaged, or you have been in an accident.
Breakdown.
Claims helpline number: 0800 389 1708.
When connected, select option 1.
The AA on behalf of QBE deals with breakdown requests. The AA will take a note of your location along with brief details of your problem and one of their patrols will be dispatched to assist you.
It is important that you use the QBE helpline number to request breakdown assistance. Using any other number published for the AA may result in your request for assistance being turned down.
Windscreen/glass damage.
QBE claims helpline number: 0800 389 1708.
When connected, select option 2.
Windscreen/glass damage repairs are performed by Autoglass who will take details of the damage and arrange for one of their windscreen specialists to attend and repair or replace the glass.
An excess is usually payable if the glass cannot be repaired, details of which can be found on your policy schedule. Under the terms of some fleet policies, the excess may also be payable in the event that the glass is repaired.
Alternatively, you can instruct your own repairer to complete the glass repair or replacement and forward the invoice to QBE with a claim form and a cheque will be forwarded to you.
Completed claim forms should be sent to:
QBE European Operations
Motor Claims
3 Temple Back East
Bristol
BS1 6DZ
Accident.
At the scene, it is important that:
- You do not admit liability or discuss blame.
- You take photographs of the scene if possible.
- The police are informed if there is any injury or damage to any person, third party property or to certain animals such as dogs or horses.
- You record the positions of any vehicles after the accident along with any skid marks.
At the scene of an accident, it may be helpful to collate some information from the third party on a 'Scene of Accident Form'. A supply of these is provided along with your policy documents at renewal.
There are three ways to notify an accident to your insurers. It is extremely important that you notify any incident involving a third party on the same day so that insurers can begin to make a decision on liability.
By telephone.
QBE claims helpline number: 0800 389 1708.
When connected, select option 3.
We recommend that you report an accident via telephone as this is by far the quickest and most reliable way to have your claim lodged. Countrywide Accident Assistance will handle your call and take details of how the accident happened along with the details of any third parties involved. Recovery can also be organised if it is not possible to drive the vehicle following the accident.
Countrywide can also arrange for the collection, recovery, repair and return of your vehicle using one of their approved repairers, and any work undertaken will be guaranteed. Wherever possible, a courtesy vehicle will be provided while your vehicle is being repaired; however, this will usually be a five-seat car.
You may be required to complete an incident report form for insurers. If this is the case, this will be sent to you by post or e-mail and it should be completed and returned within ten days. You may also download the form here.
By e-mail, post or fax.
E-mail address: newclaim.motor@uk.qbe.com
Fax number: 01245 272585
Postal address: QBE European Operations, Motor Claims , 3 Temple Back East, Bristol, BS1 6DZ
Simply print out, complete the incident report form and return to QBE via the methods shown above.
Via the Internet.
By completing the form online.
Simply complete the web form and click submit. If QBE require any further information, they will contact you direct.
Important.
| Any incident involving a third party must be notified to QBE on the day that the incident happened. In many circumstances, your insurer must make a decision on liability within 15 days following receipt of the third party’s allegations and extra costs will be incurred if they are unable to do so. Any extra costs incurred as a result of failure to notify the claim, or failure to provide insurers with the information requested may be passed on to the policyholder. |
Checking on the progress of your claim.
QBE claims department: 0117 910 6900.
When connected, select option 4.
You can contact QBE at any time while they are handling your claim for an update or to discuss progress. Simply have your policy number and accident date to hand and one of their experienced claims handlers will answer any questions that you may have.
Endsleigh are informed by QBE when claims are reported under your policy, so if you need any assistance during the claims process we can help. Simply call your Commercial Broker on 01242 866788 and we will do all that we can to ensure your claim is handled swiftly and to your complete satisfaction.