Our commitments. 

We design insurance policies exclusively for career people.

• We are recommended by many career unions, associations and organisations.
• Our unrivaled understanding of career insurance starts with students.
• We seek accountability to career people through our endorsement by their professional bodies.
• If specific benefits are needed, we incorporate them.
• We use our specialist knowledge to design exclusive schemes.
• We always provide appropriate cover in value for money policies.
• We are unique in offering a full service through policy design, issue, change, claim and renewal with a broad choice of leading insurers.
• Endsleigh staff are empowered to make decisions on your behalf.
• We are sympathetic to the lifestyles of career people and offer a 24/7 service on-line at www.endsleigh.co.uk.

We are dedicated to minimising paperwork and saving you time.

• We cut bureaucracy in everything we do. We rarely have forms for you to fill in at proposal, policy change, renewal or claim.
• We have a policy of offering single call solutions. You will not be bounced around our business.
• Our staff are empowered by insurers to make speedy decisions on your behalf.
• We guarantee immediate turnaround of all enquiries.
• When we make a commitment to you it will be met.

We will provide independent advice on all your personal and business insurance throughout your Career.

• Our expertise in student insurance extends throughout your career from student days to retirement.
• Each year we review your insurances comparing them to other insurers to ensure they remain appropriate to your needs and offer value for money.
• We offer a broad range of policies that reflect changing needs as careers and lives develop.
• We aim to offer solutions to any insurance need that you have. You will immediately be connected to our appropriate expert.
• We have access to many major British and European Insurers which adds innovation and value to our products.
• We offer a full range of independent life, investment, mortgage and pension advice regulated by the Financial Services Authority.
• Our Business Insurance Services are flexible to respond as your business grows.

We have high standards of integrity. If we don't meet your expectations we expect to hear from you.

• Consumer representatives on our Board mean that integrity and ethics play a key role in the running of our business.
• Our sales staff are paid salaries, not by commission.
• All customer service staff work to high service standards and are constantly monitored to ensure they retain client confidence and loyalty.
• We won't hide behind small print. Charges for our services are clearly laid out in our documentation.
• Your details are safe with us and will only be used to support our relationship with you. We actively seek feedback from our clients encouraging complaints where they are deserved.
• If we receive a complaint we promise to reply by return and immediately initiate an investigation in order that it will be speedily resolved to your satisfaction.
• We expect to retain your business even after a complaint.